Service Operations Coordinator

Viking Automatic Sprinkler Company; Duluth, Northern (MN, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

A fire protection company is seeking a Service Coordinator in Duluth, Minnesota. This role involves coordinating daily operations, managing service requests, and ensuring communication between teams. Ideal candidates should have experience in administrative roles and proficiency in Microsoft Office. The position offers a salary range of $50,000 - $65,000 per year, depending on background and experience. This is a great opportunity for individuals passionate about customer service and efficient team collaboration.

Qualifications

• Prior work as an Office or Administrative Assistant or similar.
• Experience with project management or billing platforms preferred.
• Ability to pass pre-employment drug screen, background check, and MVR.

Responsibilities

• Coordinate daily with office and field teams.
• Answer incoming service requests via phone and email.
• Schedule resources to support service jobs.

Skills

Detail-oriented

Customer service

Multitasking

Proficiency in Microsoft Office

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Service Trade

Service Channel

Job description

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Do you have a keen eye for detail? Are you passionate about delivering outstanding customer service while working with a supportive team? Absolute Fire Protection, a part of Viking Fire Protection Group, is looking for a Service Coordinator who thrives on precision, enjoys connecting with clients, and collaborates seamlessly with colleagues to keep every things running smoothly.

The ideal candidate works well independently while actively collaborating with the team. You communicate clearly with customers and coworkers, maintain a keen attention to detail, and confidently multitask in a fast-paced setting. Proficiency in Microsoft Office and prior experience in a similar role are required. If you bring a warm, approachable demeanor, we encourage you to apply and become a valued member of our organization.

Responsibilities:

• Coordinate daily with office and field teams
• Answer incoming service requests via phone and email
• Coordinate with Project Managers to schedule appointments
• Upload required reports to city and 3 rd party portals
• Work with fitters and Project Managers to ensure jobs are dispatched and time is properly captured
• Communicate the service schedule to field personnel and service teams
• Process payroll weekly
• Schedule resources to support service jobs (order/call-off lifts, schedule subcontractors (electrical, alarm, etc.), requests purchase orders
• Works with service management team to prioritize service calls
• Finalize and process project billing upon job completion
• Quote identified deficiencies to customers while maintaining consistent customer follow-up
• Process invoices in accordance with standard billing practices set forth by service management team
• Perform other duties as assigned and as business needs evolve

Requirements:

• Prior work as an Office or Administrative Assistant or similar
• Experience with project management or billing platforms such as Service Trade, Service channel, etc. preferred
• Ability to work independently with proficiency in the Microsoft Office suite required
• Strong oral and written communications skills with the ability to professionally communicate with all levels of leadership, customers, and employees.
• Excellent organizational skills and multi-tasking skills; resourceful and proactive in completing duties
• Willingness to assist with miscellaneous projects as needed
• Ability to pass pre-employment drug screen, background check, and MVR
• Education: High school diploma or equivalent.

Pay Range

• $50,000 - $65,000/yr. depending on background and experience

EEO statement/Affirmative Action:

• Viking Fire Protection Group is an equal opportunity employer and does not discriminate on the basis of religion, disability, protected veteran status, age, sex, race, color, national origin, or any other characteristic protected by law.
• Viking Fire Protection Group complies with federal and state disability laws and will make reasonable accommodations for applicants and qualified employees with disabilities. If you wish to request reasonable accommodations to participate in the job application or interview process, please contact Dan Broich.

Equal Opportunity Employer, including disabled and veterans.