Service Onsite Technician

Electrosonic; Newport (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Electrosonic is seeking an Onsite Service Technician to join our team at a customer site in Newport, RI. You will provide AV service and support, including daily start-up, troubleshooting, preventive maintenance, and live-event support across projection, pro audio, video, show control, interactives and displays.

The role requires strong computer knowledge (PC/Mac) and a customer-first approach to ensure reliable, high-quality system operation. Some installation and travel may be required.

Qualifications

• Experience with AV systems in service or operational environments.
• Proficient in diagnosing faults, repairs, and testing of AV hardware and software.
• Basic network understanding is required.
• Willingness to obtain AVIXA certifications within 6 months of hire.

Responsibilities

• Diagnose faults and repair client AV systems on site.
• Perform preventive maintenance of AV hardware and software.
• Troubleshoot and support live events and installations.
• Assist with small AV system installations and video conference support.
• Follow SOPs and adapt as needed while maintaining safety.

Skills

Customer service

Problem solving

Attention to detail

Multi-tasking

Communication skills

Adaptability

Teamwork

Willingness to travel

Education

College degree in a related technical field

Tools

Barco

Crestron

AMX

Extron

Cisco

Medialon

Barco Overture

QSC

Dante

Polycom

Zoom

WebEx

Teams

Job description

Electrosonic is Where Imagination Comes to Life.

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

About the role

We are looking for an Onsite Service Technician located at our customer site in Newport, RI.

The Onsite Technician will be based at our client's location and will provide all aspects of AV service and support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and live-event support. These systems include AV projection, pro audio, video, and AV system show control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers including PC and/or Mac Operating Systems.

What you'll do

Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies.

This role requires a detail minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed.

Qualifications

Key Responsibilities

AV Technician TIER 1

• Able to identify and describe typical systems, their components, cables and terminations used in AV systems
• AV System knowledge gained in a service or operational environment
• Experience operating, troubleshooting and supporting a variety of AV systems
• Ability to navigate system project files in an effort to provide and request additional support
• Experience with AV tools, common test equipment, and commissioning requirements
• Basic understanding of network architecture
• Understanding of control system software
• Understanding of DSP and related software
• Understanding of media servers and content streaming
• Understanding of typical digital signage systems and associated networks
• Knowledge of Health and Safety rules and workplace safety
• AVIXA Technologist Certification or ability to complete it within 6 months of hire date

AV Technician TIER 2 (all of tier 1 plus)

• Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments
• Proficient with room booking and fault ticketing systems
• Ability to read, understand and convey schematics from CAD files
• Proficient understanding of Network Architecture and IT systems
• Experience with projector alignment, blending, lamp and filter changes
• Experience or training on Control system software including, but not limited to; Barco, Crestron, AMX, Extron, Cisco, Medialon, Alcorn McBride, etc.
• Experience or training on DSP's and related software including, but not limited to; QSC, BiAmp, Clearone, Dante, Audinate, Polycom Sound Structure, etc.
• Training on VC systems, codecs, and software including, but not limited to; Cisco, Polycom, Zoom, WebEx, GoToMeeting, Bluejeans, Teams, Google Hangouts etc.
• Liaising with vendor and OEM wherever needed to restore the services.
• Experience with remote monitoring tools including, but not limited to; Barco Overture, QSC, Medialon, Isaac
• AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date
• Experience and training on typical digital signage systems, tools and associated networksExperience and training on typical Webcast delivery systems, tools and associated networks
• Experience in the planning, execution and delivery of Audio-Visual projects within a client environment
• Experience in the management of small teams

NOTE

This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the team and the customers evolves.

• High level of customer service skills dealing with clients at all levels.
• Ability to analyze customer situations, make decisions and solve problems under pressure.
• Ability to work with a high degree of accuracy and detail.
• Basic numeric skills.
• Ability to maintain positive working relationships with management, co-workers, clients and vendors.
• Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. *
• Ability to travel between sites with official client transport service
• Ability to be detail oriented and work without supervision.
• College degree in a related technical field a plus
• Strong desire to learn.
• Intermediate experience with Microsoft suite of products
• May include occasional weekend and after hours work
• Occasional travel for site work, training and team meetings

A day in the Life

Inclusive Team Culture

At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Work/Life Balance

Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.

We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.

Compensation and Wellness

The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include:

• Medical
• Vision
• Life and disability benefits.
• Wellness discount programs,
• 401k
• *Paid parental leave after 1 year of service.
• 3 weeks of paid time off

Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.

With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.