Service Coordinator-HVAC

Jobot; West Sacramento (CA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Job summary

Jobot in West Sacramento is seeking a Senior Service Coordinator to support the daily operations of the Service Department, coordinating customer communications, technician dispatch, and billing support.

The role emphasizes timely updates, accurate documentation, and professional communication in a fast-paced environment, with opportunities to grow within construction and service operations teams.

Qualifications

• High school diploma or equivalent required.
• Experience in service coordination, dispatching, scheduling, billing, or administrative support preferred.
• Experience in construction, mechanical, HVAC, plumbing, or service operations environment strongly preferred.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and shifting priorities with urgency and professionalism.
• Proficient in Microsoft Office and service management or ERP software, preferably BuildOps.

Responsibilities

• Customer Communication and Service Support: Coordinate incoming service requests and respond to customer calls and emails in a professional and timely manner.
• Maintain clear communication with customers regarding service status, scheduling updates, technician arrival windows, and job progress.
• Serve as a central point of communication between customers, technicians, and service leadership.
• Dispatch/Scheduling Coordination: Dispatch technicians for service calls based on direction from service leadership and operational priorities.
• Coordinate planned maintenance and service calls with assigned technicians and customers.
• Work Order Management and Billing Support: Review open and completed work orders for accuracy, completeness, and proper documentation.
• Follow up on labor, notes, materials, and required information needed to support billing.
• Administrative and Operational Support: Maintain accurate records within service software and internal tracking systems.
• Support reporting, documentation, and workflow tracking related to service activity.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Microsoft Office

BuildOps

Experience in service coordination

Education

High school diploma or equivalent

Tools

ERP software

BuildOps

Job description

Job details:
This Jobot Job is hosted by: Christie Bauer
Salary: $55,000 - $80,000 per year

A bit about us:

We are a commercial mechanical contractor looking for a Senior Service Coordinator.

Why join us?

Benefits

• PTO
• Paid Holidays
• and more!

Job Details

The Service Coordinator plays a central role in supporting the daily operations of the Service Department, with responsibility for customer communication, technician dispatch coordination, and billing support.

Responsibilities

• Customer Communication and Service Support: Coordinate incoming service requests and respond to customer calls and emails in a professional and timely manner.
• Maintain clear communication with customers regarding service status, scheduling updates, technician arrival windows, and job progress.
• Serve as a central point of communication between customers, technicians, and service leadership.

• Dispatch/Scheduling Coordination: Dispatch technicians for service calls based on direction from service leadership and operational priorities.
• Coordinate planned maintenance and service calls with assigned technicians and customers.

• Work Order Management and Billing Support: Review open and completed work orders for accuracy, completeness, and proper documentation.
• Follow up on labor, notes, materials, and required information needed to support billing.

• Administrative and Operational Support: Maintain accurate records within service software and internal tracking systems.
• Support reporting, documentation, and workflow tracking related to service activity.

Qualifications

• High school diploma or equivalent required.
• Prior experience in service coordination, dispatching, scheduling, billing, or administrative support preferred.
• Experience in construction, mechanical, HVAC, plumbing, or service operations environment strongly preferred.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and shifting priorities with urgency and professionalism.
• Proficient in Microsoft Office and service management or ERP software, preferably BuildOps.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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