Service Offering Lead - Remote

Orrick, Herrington & Sutcliffe LLP; Northern (KY); Hybrid; USD 136,000 - 170,000; Full time

Benefits offered by this job

Remote work

Excellent benefits

Career growth

Job summary

Orrick, Herrington & Sutcliffe LLP is seeking a Service Owner to lead strategy, roadmap and lifecycle for service offerings. The role acts as the voice of the client, guiding product direction with cross-functional teams and senior stakeholders.

The position supports 100% remote US locations with potential base in any US office. Strong emphasis on analytics, collaboration, and ROI-driven decision making in a fast-paced, dynamic environment.

Qualifications

• Bachelor’s degree or equivalent years of experience.
• Six plus years of product management or related experience.
• Background in legal is preferred.
• Strong interpersonal skills; ability to build relationships across diverse stakeholders.
• Ability to facilitate discussions and balance competing interests.
• Experience with design thinking and client experience design.
• Empathy to align with clients.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem solving and analytical skills using data.

Responsibilities

• Lead service offering strategy, planning and lifecycle management.
• Establish roadmaps and release plans to satisfy requirements.
• Develop understanding of business goals to inform priorities.
• Socialize strategy among internal and external stakeholders.
• Monitor trends and competitive intelligence to drive strategy.
• Survey AI landscape and evaluate automation opportunities.
• Translate business outcomes into actionable requirements.
• Monitor performance metrics and advise on improvements.
• Identify and resolve blockers to achieve objectives.
• Manage investment decisions with ROI focus.

Skills

Product management

Strategic planning

Cross-functional leadership

Client relationship building

Data-driven decision making

Change management

Stakeholder collaboration

Legal industry knowledge

Education

Bachelor’s degree

Job description

Orrick, Herrington & Sutcliffe LLP is seeking a Service Owner to lead strategy, roadmap and lifecycle for service offerings. The role acts as the voice of the client, guiding product direction with cross-functional teams and senior stakeholders.

The position supports 100% remote US locations with potential base in any US office. Strong emphasis on analytics, collaboration, and ROI-driven decision making in a fast-paced, dynamic environment.