Senior Calendar Associate

Steno Agency, Inc.; United States; Remoto; USD 39.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock options

Premium Medical, Dental & Vision

Growth opportunities

Descrizione del lavoro

Steno Agency, Inc. is hiring for a Provider Operations role across the United States. The position emphasizes building relationships with court reporters, scheduling depositions, and ensuring timely transcript delivery while maintaining discretion and professional standards.

You will own scheduling processes, collaborate with operations leadership, and bring a hospitality mindset to improve the reporter experience in a fast-paced environment.

Competenze

• 2+ years of legal experience and/or court reporter experience.
• Experience owning a regional scheduling process.
• Strong organizational skills and ability to handle multiple priorities.
• Excellent communication and discretion.

Mansioni

• Build real relationships with court reporters and stakeholders.
• Book court reporters for depositions using scheduling tools.
• Track assignment deadlines and ensure timely transcripts.
• Educate court reporters and promote best practices.
• Collaborate with operational leaders to improve processes and reporter experience.

Conoscenze

Legal experience

Scheduling

Hospitality mindset

Descrizione del lavoro

Why You Should Choose Steno

At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in your benefits – Premium Medical, Dental, & Vision Coverage -, with 100% of premiums covered for some plans - well above industry benchmarks.
• Operates with integrity – We value accuracy and caring for our clients.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Provides meaningful coaching and support - a team of Customer Success leaders and professionals who will unlock your greatest potential
• Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset
• Offers Competitive Base Salary + Growth Opportunities - Enjoy competitive pay of $28–$33 per hour, plus the opportunity to grow into a senior role as you advance.

Why Provider Operations at Steno Is Different

• Build real relationships - develop and maintain connections with court reporters, knowing how to have difficult conversations when needed
• Keep everything on track - book court reporters for depositions using Steno's scheduling tools, ensuring accurate information and timely follow-up at every step
• Stay ahead of deadlines - proactively track assignment deadlines and follow up with court reporters to ensure transcripts are delivered to clients on time
• Become the expert - understand Steno's processes and tools inside and out, using that knowledge to educate court reporters and promote best practices
• Your voice actually matters - collaborate with operational leaders to advocate for the court reporter experience, share feedback, and turn ideas into real process improvements
• You’ll crush this role if you’ve got 2+ years of legal experience (and/or court reporter experience) and have owned a regional scheduling process - bonus points if you bring a strong reporter network with you. You lead with a hospitality mindset, stay organized under pressure, and juggle competing priorities without missing a beat. You pick up new systems fast, communicate clearly, and handle sensitive information with discretion. If you thrive in fast-paced environments and actually enjoy the details, this is your role. This position covers Monday through Friday, 12 p.m.- 9 p.m. PT or 9 a.m.- 6 p.m. CT.

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [e-mail].
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.