Service Now Architect

Mothership; San Antonio (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

A leading company in technology solutions is seeking a ServiceNow Architect to enhance employee onboarding processes through complex ServiceNow solutions. The role requires leadership in project delivery, collaboration with HR and IT teams, and the ability to innovate and implement best practices. Ideal candidates will have a strong technical background with at least 7 years of relevant experience.

Qualifications

• 7+ years of experience as a ServiceNow Architect.
• Proven experience with complex ServiceNow solutions focused on onboarding.
• Deep understanding of ServiceNow architecture and integration.

Responsibilities

• Lead design and development of ServiceNow onboarding solutions.
• Collaborate with HR and IT to optimize onboarding processes.
• Provide technical leadership and guidance to development teams.

Skills

ServiceNow development best practices

ITIL framework

SQL

REST APIs

SOAP

Agile development

DevOps practices

Education

Bachelor's degree in Computer Science

Bachelor's in Information Systems

Job description

Lead the design and development of complex ServiceNow solutions for employee onboarding, including integration with HR systems, third-party applications, and other enterprise systems.

Define and document technical specifications, data models, and integration points for ServiceNow Onboarding implementations.

Ensure the technical feasibility and scalability of proposed solutions, considering performance, security, and maintainability.

Develop and maintain ServiceNow architecture blueprints and roadmaps.

Onboarding Process Optimization:

Collaborate with business stakeholders, HR professionals, and IT teams to understand and analyze onboarding processes.

Identify and recommend innovative solutions to improve onboarding efficiency, effectiveness, and employee experience.

Leverage ServiceNow capabilities, including workflows, integrations, and custom development, to optimize onboarding processes.

Technical Leadership & Guidance:

Provide technical leadership and guidance to development teams, ensuring adherence to best practices and architectural standards.

Review and approve technical designs and code.

Troubleshoot technical issues and provide solutions to complex problems.

Stay abreast of the latest ServiceNow platform features, best practices, and industry trends.

Research and evaluate new technologies and solutions to enhance the ServiceNow platform and improve onboarding processes.

Contribute to the development and maintenance of ServiceNow architectural standards and best practices within the organization.

Project Management & Delivery:

Contribute to the successful delivery of ServiceNow onboarding projects by adhering to project timelines, budgets, and quality standards.

Collaborate with project managers and stakeholders to ensure successful project implementation and ongoing support.

Qualifications:

Education: Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience:

7+ years of experience as a ServiceNow Architect or a similar senior technical role.

Proven experience in designing, developing, and implementing complex ServiceNow solutions, with a strong focus on the Onboarding module.

Deep understanding of ServiceNow architecture, including platform components, data model, and integration capabilities.

Technical Skills:

Expertise in ServiceNow development best practices, including security, performance tuning, and scalability.

Strong understanding of ITIL framework and other ITSM best practices.

Proficiency in SQL, relational databases, and integration technologies (REST APIs, SOAP).

Experience with Agile development methodologies and DevOps practices.