Service Now Architect

AI Technologies LLC.; Pennsylvania; On-site; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a ServiceNow expert, where you will leverage your deep knowledge of the ServiceNow platform to enhance system reliability and manage a talented team of developers. This role offers the opportunity to work with various ServiceNow modules, including Incident, Change, and CMDB management, while building integrations with other applications. Your expertise will be crucial in identifying system deficiencies and implementing effective solutions. If you are passionate about technology and eager to make a significant impact in a dynamic environment, this position is perfect for you.

Qualifications

• Expert knowledge in configuring and customizing ServiceNow.
• Strong experience in CMDB/Asset management and data discovery.

Responsibilities

• Manage a team to deliver functionality using ServiceNow.
• Ensure production system reliability through change management.

Skills

ServiceNow platform administration

Incident Management

Change Management

CMDB/Asset management

UI Policies and Actions

Integration with other applications

Team management

Tools

ServiceNow

SCCM

Workday

VersionOne

Job description

Expert knowledge of the configuration, customization, & administration of the ServiceNow platform, including various modules (i.e. Incident, Problem, Change, ITOM, Event Management, CMDB/Asset, SLM, Knowledge Management, Report/Performance Analytics, Service Catalogs, Content Management System/Service Portal, Web Service Integration, new custom application development).
Strong experience in Discovery and Orchestration supporting CMDB/Asset management initiatives, with hands-on experience with various data discovery sources (i.e. SCCM).
Experience with ServiceNow Security Operations, GRC, PPM modules.
Hands-on experience in performing end-to-end version upgrades.
Maintain production system reliability through the utilization of the change management process.
Build and Deploy UI Policies, UI Actions, Script Includes, Business Rules, Workflow Scripts, Scheduled Jobs, Import Sets, and Transform Maps.
Build integrations from ServiceNow to other applications such as Workday, VersionOne, IAM Tools, ScienceLogic.
Identify system deficiencies and recommend solutions.
Manage a team of developers to deliver functionality using ServiceNow platform capabilities.
Ensure appropriate tools and processes are in place to maintain a reliable and reproducible development/production environment.

Equal Opportunity Employer
AI TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability, and veterans (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status. AI TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements, or related matters. Nor will AI TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.