Service Now AI DevOps Engineer

United States Digital Space LLC; United States; Hybrid; USD 99,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Health Spending Accounts

401(k) and Employee Stock Purchase

Job summary

United States Digital Space LLC is seeking a Senior ServiceNow AI Engineer to deliver AI-powered solutions that transform healthcare operations and employee experiences at enterprise scale. This role combines software engineering, ServiceNow expertise, intelligent automation, and cloud-native development to implement secure, scalable solutions.

You will work with product, architecture, security, and engineering teams to build AI-enabled workflows, modern integrations, and automation capabilities

Qualifications

• 7+ years of experience in software engineering or related fields.
• 4+ years hands-on ServiceNow development experience.
• Experience with JavaScript, ServiceNow scripting, APIs, and integrations.
• Background implementing AI-enabled automation, workflows, or platforms.
• Experience building REST APIs and enterprise integrations.
• Experience in Agile development environments.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Design, build, and deploy enterprise-scale ServiceNow and AI-powered solutions.
• Develop intelligent workflows using AI Agents, Now Assist, Virtual Agent, and automation features.
• Build and maintain REST APIs, integrations, and reusable platform services.
• Translate designs into secure, scalable production implementations.
• Drive cloud-native, API-first, and automation-focused engineering practices.
• Support CI/CD pipelines, testing automation, reliability, and operations.
• Troubleshoot complex issues and implement long-term fixes.
• Mentor engineers and influence architectural decisions.

Skills

7+ years software engineering

ServiceNow development

JavaScript

APIs & integration technologies

AI-enabled automation

REST APIs

Agile software development

Education

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field

Job description

the company is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at the company matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Senior ServiceNow AI Engineer

About the Role

the company is seeking a Senior ServiceNow AI Engineer to deliver innovative AI-powered solutions that improve healthcare operations and employee experiences at enterprise scale. This role combines advanced software engineering, ServiceNow platform expertise, intelligent automation, and cloud-native development to implement secure, scalable, and high-performing solutions. You will work closely with product, architecture, security, and engineering teams to build AI-enabled workflows, modern integrations, and automation capabilities that drive measurable business outcomes.

What You'll Do

• Design, build, and deploy enterprise-scale ServiceNow and AI-powered solutions.
• Develop intelligent workflows using AI Agents, Now Assist, Virtual Agent, and automation capabilities.
• Build and maintain REST APIs, integrations, and reusable platform services.
• Translate solution designs into secure, scalable, production-ready implementations.
• Drive cloud-native, API-first, and automation-focused engineering practices.
• Support CI/CD pipelines, testing automation, platform reliability, and operational excellence.
• Troubleshoot complex technical issues and implement long-term solutions.
• Mentor engineers and contribute to engineering standards, best practices, and innovation initiatives.

Basic Requirements

• 7+ years of experience in software engineering, application development, enterprise platforms, or automation technologies.
• 4+ years of hands-on ServiceNow development experience.
• Experience developing enterprise applications using JavaScript, ServiceNow scripting, APIs, and integration technologies.
• Experience implementing AI-enabled, automation, workflow, or intelligent platform solutions.
• Experience building and supporting REST APIs, web services, and enterprise integrations.
• Experience working in Agile software development environments.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent professional experience.

Preferred Skills/Experience

• Experience with Generative AI, Agentic AI, AI Agents, and AI workflow orchestration.
• Experience with Now Assist, AI Agent Studio, Predictive Intelligence, Workflow Data Fabric, or Virtual Agent.
• Experience with Azure OpenAI, Microsoft Copilot, enterprise AI platforms, or large language models (LLMs).
• Knowledge of Retrieval-Augmented Generation (RAG), prompt engineering, and conversational AI.
• Experience with cloud-native architectures, CI/CD, automated testing, and DevOps practices.
• Experience in healthcare, regulated industries, or large enterprise environments.
• ServiceNow certifications such as CSA, CAD, CIS, or AI-related certifications.
• Experience leading technical initiatives, mentoring engineers, and influencing architectural decisions.

Travel, Work Location & Physical Requirements

• Primarily remote or hybrid work environment based on business needs.
• Occasional travel for team collaboration, planning activities, or stakeholder engagement.
• Ability to work at a computer for extended periods and participate in virtual meeting

Working Conditions:

• In office requirement, we are Flex and Connect with 2 days a week in office

We are proud to offer a competitive compensation package at the company as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with the company's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at the company,

Our Base Pay Range for this position

$99,100 - $132,100

the company is an Equal Opportunity Employer

the company provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on the company’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

the company is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability\[e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at the company!

Benefits

• Coverage you can rely on

+ Medical, Dental, and Vision+ Health Spending Accounts+ Flexible Spending Accounts

• Benefits that go beyond your base pay

+ 401(k) (U.S.)+ Pension (Canada)+ Employee Stock Purchase Plan

• Support for total well-being

+ Mental Health Programs+ Flexible Schedules+ Paid Time Off+ Wellness Program+ Education Reimbursement+ Volunteer Opportunities+ Flexible Work Environment

• A culture powered by belonging

By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare—connecting the right talent to the right roles to solve our most critical challenges.