Service marketing leader, Americas (Andover, MA or Pittsburgh, PA or remote)

Smith & Nephew; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

An established industry player is seeking a Service Marketing Leader to drive growth in the Americas. This role emphasizes data-driven decision-making and cross-functional collaboration, focusing on enhancing service performance through innovative marketing strategies. With a strong emphasis on digital marketing, the ideal candidate will leverage their extensive experience in the medical device sector to identify growth opportunities and develop a robust service portfolio. Join a dynamic team that values diversity and innovation, offering competitive compensation and a range of benefits to support your career and well-being.

Benefits

401(k) Matching

Tuition Reimbursement

Flexible Time Off

Paid Holidays

Community Service Days

Medical, Dental, Vision Coverage

Wellness Programs

Discounts on Fitness and Travel

Parental Leave

Generous PTO

Qualifications

• 8-12 years of experience in medical device or technology industry.
• Strong background in service, sales, marketing, or operations.

Responsibilities

• Drive growth in the Americas service business through market insights.
• Develop content, training materials, and lead generation strategies.

Skills

Data Analysis

Digital Marketing

Communication Skills

Consensus Building

Change Management

Education

Bachelor’s Degree

Master’s Degree

Tools

SAP

Salesforce

Job description

Service Marketing Leader, Americas (Andover, MA or Pittsburgh, PA)

Life Unlimited. At Smith+Nephew, we design and manufacture technology that removes limits from living.

This role reports to the Sr. Director of America Service Growth & Global Marketing and is part of the Global Service Growth & Marketing team.

What will you be doing?

The position focuses on driving growth in the Americas service business by identifying opportunities across all business units, developing a strong service portfolio, and enhancing performance through market insights and analytics. Key responsibilities include downstream marketing efforts such as content creation, training material development, lead generation, and digital marketing, with a strong emphasis on data-driven decision-making and cross-functional collaboration.

This is a fixed-term position that will end in August 2025.

What will you need to be successful?

To succeed in this role, you'll need a bachelor’s degree (master’s preferred) and 8–12 years of experience in the medical device or technology industry, ideally with a background in service, sales, marketing, or operations. Success requires strong data analysis skills, experience with platforms like SAP and Salesforce, and proven communication and consensus-building abilities. You should also be capable of motivating change, establishing new processes, and have a solid understanding of digital marketing.

Travel Requirements:

Up to 20% travel expected.

All field sales professionals required to access healthcare facilities must successfully complete our credentialing process, which may include COVID-19 vaccine management.

Compensation:

The anticipated base salary range is $120,000–$150,000 USD annually. Actual offers depend on factors like experience, skills, location, and internal equity. Typically, hires are not at the top of the salary range. In addition to base pay, candidates are eligible for sales commissions, incentives, and benefits including medical, dental, vision coverage, 401(k), tuition reimbursement, medical leave, and wellness programs.

Additional Compensation:

The range for this role can also be $60,000–$80,000 USD annually (or hourly), with competitive bonuses and benefits such as medical, dental, vision, 401(k), tuition reimbursement, parental leave, generous PTO, paid holidays, volunteer time, and wellness offerings.

Our Commitment:

• Inclusion, Diversity, and Equity: Committed to welcoming and thriving on diversity. Learn more about Employee Inclusion Groups.
• Your Future: 401(k) matching, stock options, tuition reimbursement.
• Work/Life Balance: Flexible time off, paid holidays, community service days.
• Your Well-being: Medical, dental, vision, HSA with employer contributions, EAP, parental and fertility support.
• Training: Hands-on, team-based, mentorship programs.
• Extra Perks: Discounts on fitness, travel, and more.

Smith+Nephew is an equal opportunity employer, valuing diversity and inclusion.

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