Service Manager - Wellness

THE ARC SAN FRANCISCO; San Francisco (CA); On-site; USD 41,328 - 45,460; Full time

Job summary

The Arc San Francisco is seeking a Service Manager to oversee the Wellness Department’s programs and staff. You will report to the Associate Director and ensure high-quality service delivery while managing caseloads and coordinating with leadership.

Responsibilities include intake assessments, staff supervision, and administrative tasks such as timesheets and reporting. The role requires strong communication, nonprofit experience, and a collaborative approach to support clients with disabilities.

Qualifications

• Associate degree in human services required; bachelor’s preferred.
• At least 3 years’ experience in a related field such as social work, health coaching, or case management.
• Minimum of 2 years of management experience preferred.

Responsibilities

• Intake and assessment of Wellness participants and families to identify needed supports.
• Oversee Wellness participants and families; track needs and outcomes; maintain participant database.
• Provide coaching and feedback; manage staff performance and development.

Skills

Communication

Public health knowledge

Judgment

Adaptability

Problem solving

Professionalism

Dependability

Strategic thinking

Acumen

Leadership

Innovation

Education

Associate's degree in human services

Bachelor's degree preferred

Job description

Job Details

Job Location: The Arc San Francisco-Howard Street - San Francisco, CA 94103

Salary Range: $30.00 - $33.00 Hourly

Organizational Summary

The Arc San Francisco is a non‑profit service and advocacy organization for adults with autism, Down syndrome, cerebral palsy, intellectual and developmental disabilities, and their families living in San Francisco and San Mateo counties. We currently serve a varied group of over 550 clients who, despite their diverse backgrounds, ages, and disabilities, are all similar in their desire to live a life of greater self‑determination, dignity, and quality. Our goal is to provide support that enables people with developmental disabilities to maximize their potential, live meaningful lives and become integral members of the community. To that end, we provide a range of services relevant to all areas of adult life, from independent living supports and skills building to employment training and creative expression. As a true community partner, we believe in educational outreach, the power of business partnerships, and the importance of being a reliable resource for families, supporters, public policy makers and all those who share our vision of creating a more informed, diverse, and inclusive society.

Position Summary

Oversee programs and employees within the Wellness Department. Reporting to the Associate Director of Wellness Services, the Service Manager will provide support and guidance to ensure quality delivery of services.

Essential Duties and Responsibilities

• Intake & Assessment: Complete comprehensive assessments of Wellness participants, and if appropriate, their families, to identify supports needed to maintain/improve quality of life.
• Overall Management: Oversee Wellness participants/families, including tracking their needs, outcomes, developments, and barriers to resources. Ensure the participant database is kept up to date.
• Coaching and Feedback: Foster a coaching culture within the department by providing regular feedback to Wellness employees.
• Administrative Duties: Manage departmental administrative tasks, such as tracking staff absences, approving vacation and sick time, handling timesheets, and completing Personnel Action Forms (PAFs) as needed.
• Reporting: Submit quarterly/annual service and funding reports as required, by deadline.
• Caseload Management: Collaborate with the Associate Director to manage caseload assignments, hold a small caseload with a monthly utilization expectation, and handle open caseloads as needed.
• Coverage for Emergencies: Arrange or provide coverage for emergent participant needs, including emergency coverage and acute situations.
• Coverage for Absences: Provide coverage for client needs when Wellness employees are unavailable due to vacation, illness, or other reasons.
• POS/ISPs Tracking: Track Purchase of Service (POS) and Individual Service Plans (ISPs), remind direct reports of upcoming expirations, review for accuracy, and ensure timely submission of paperwork.
• Hiring and Performance Management: Assist the Associate Director in interviewing, hiring, and training new Wellness employees and managing staff performance issues.
• Meetings Participation: Attend and participate in monthly Assessment meetings and weekly Service Manager meetings. Co‑facilitate monthly Wellness Department meetings with the Associate Director, rotating topics and sending out meeting notes to the team.
• Additional Duties: Perform other duties as assigned.

Qualifications

Key Competencies

• Communication: Speaks clearly and effectively, is thoughtful, persuasive; writes clearly and informatively; varies communication style to meet need of audience.
• Knowledge: Possesses technical knowledge required to do the job including knowledge of public health and/or working the developmentally disabled population.
• Judgment: Exhibits sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision‑making process; demonstrates persistence and overcomes obstacles.
• Adaptability: Adapts to changes in work duties and organizational structure.
• Problem Solving: Identifies and resolves problems in a timely manner, works with others to solve complex problems.
• Professionalism: Reacts well under pressure; treats others with respect and consideration; follows through on commitments.
• Dependability: Completes tasks on time; takes responsibility for own actions; can be relied upon.
• Strategic Thinking: Develops strategies to achieve organizational goals; identifies external and internal issues and opportunities; adapts strategy to changing conditions.
• Acumen: Understands implications of decisions on other areas of the Foundation; displays orientation to non‑profit environment; aligns work with strategic goals.
• Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others.
• Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; develops innovative approaches and ideas.

Professional Expectations

Demonstrated ability to fulfill The Arc’s professional expectations of accountability, active collaboration, commitment, communication, diversity, and professionalism.

Education and/or Experience

Associate’s degree in a human services field of study required, Bachelor's degree preferred.

At least 3 years’ experience working in a related field; social work, health coaching, special education, case management.

Minimum of 2 years of management experience preferred.

Valid California Driver’s license, safe driving record and acceptance as a covered driver by The Arc’s auto insurance agency.

Physical Demands

Repetitive keyboard use, phone use, walking, standing, bending stooping and direct client interaction.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This position is primarily located at 1500 Howard St.; San Francisco, however it will also require traveling to offsite activities as required by the job.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

Equal Employment Opportunity Statement

We will consider qualified candidates with criminal histories in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance.

The Arc San Francisco is an Equal Opportunity Employer