Service Manager- Volkswagen Hilton Head

HHVW Imports, Inc.; Hardeeville (SC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Employee discounts

YouDecide deals

DRVPNK mission support

Job summary

AutoNation is seeking a Service Manager to lead the dealership's service department, maximize production, and control costs while building a loyal customer base.

The role emphasizes achieving high customer satisfaction, supervising service staff, and maintaining service records in accordance with manufacturer standards and warranty requirements.

Qualifications

• High School diploma or equivalent.
• 3–5 years of experience in an auto repair facility.
• Two plus years of supervisory experience.
• Excellent verbal and written communication and interpersonal skills.
• Proficient knowledge of dealership computer systems.
• Valid driver’s license and ability to drive manual transmission vehicles.

Responsibilities

• Assist all subordinate service and sales personnel in all phases of their job descriptions.
• Document employee behavior that may lead to punitive actions.
• Report to management any circumstances compromising dealership integrity.
• Coordinate with the parts department to stock high-use parts.
• Ensure safety policies are followed and accidents reported immediately.
• Maintain service records and monitor CSI to meet manufacturer standards.
• Meet with fixed operations director and GM monthly to review performance.
• Maintain accurate warranty parts retention and dealership records.

Skills

Supervisory experience

Verbal and written communication

Interpersonal skills

Dealership computer systems

Customer service orientation

Education

High School diploma or equivalent

Tools

DMS software

MS Office

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department..What are the day-to-day responsibilities?Assist all subordinate service and sales personnel in all phases of their job descriptionsProperly document employee behavior that may result in punitive job actions such as terminationReport to management any circumstances that compromise the integrity of the dealershipWork with the parts department as appropriate to ensure proper stocking of high use partsCollect accounts receivable for service workObtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediatelyEnsure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintainedQuality check completed jobsEnsure that all the necessary shop equipment is in proper working conditionEnsure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quicklyEnsure that proper service sales techniques are being usedMeet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other mattersCommunicate with customers before issues arise and get involved in escalated customer issuesMaintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manualsMaintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basisServe as liaison with factory representatives in the absence of fixed operations or service directorEstablish and maintain a good working relationship with customers to encourage repeat referral businessMonitor staffing levels, compensation levels and department turnoverAssure proper repair order flow to satisfy warranty/dealership/business office requirementsMaintain reporting systems required by general manager, company and manufacturerEstablish and maintain a good working relationship with vocational and technical schools to enhance recruitment activatesDirect and schedule the activates of all department associatesHire, train, motivate, counsel and monitor the performance of all service department staffUnderstand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…Assist in development of annual service budget for use in connection with annual sales forecastMaintain customer satisfaction index rating above that of manufacturer or dealership averageWhat are the requirements for this job?High School diploma or equivalentThree to Five years of experience in an auto repair facilityTwo plus years of supervisory experienceExcellent verbal and written communication and interpersonal skillsProficient knowledge of dealership computer systemsMust have a valid driver’s licenseAbility to drive manual transmission vehiclesDemonstrated customer service skillsPrevious industry knowledge of overall operations, management and wholesale relations (preferred)Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.