Service Manager - tán NYC

Richard Sandoval Hospitality Group; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

A renowned hospitality group in New York is seeking a Service Manager to oversee all back-of-house and front-of-house operations in a vibrant restaurant environment. Your responsibilities will include supervising personnel, ensuring guest satisfaction, managing costs, and maintaining high standards of service. The ideal candidate should have at least a high school diploma, a minimum of 2 years of management experience in food and beverage, and stellar communication skills. This is a full-time salaried position requiring 45-50 hours/week.

Qualifications

• Must have at least 2 years of management experience in F&B.
• Work well under pressure and be self-motivated.
• Good verbal and written communication skills.
• Excellent communication and organizational abilities are essential.

Responsibilities

• Supervise BOH and F&B operations and personnel.
• Interview, hire, and motivate FOH personnel.
• Ensure guest satisfaction during hours of operation.
• Be responsible for payroll reporting and closing procedures.
• Prepare payroll reporting and assist with end-of-shift cash handling.

Skills

Organizational skills

Time management

Sales skills

Communication skills

Education

High school diploma or GED

Tools

Toast POS

Job description

Description

Position Title: Service Manager - tán by Chef Richard Sandoval

Reports to: General Manager

Date May 2023

Classification

Summary

Supervise and oversee all activities concerning BOH, F&B operations and personnel for Restaurant. Responsible for ensuring an efficient quality finished product throughout the restaurant operation. Responsible for keeping all Restaurant costs within budget. Assume all duties of the Executive Chef of in their absence.

Essential Functions

1. Interview, hire, evaluate, reward, and discipline FOH personnel.
2. Orientate, motivate, train, and educate all FOH personnel in Restaurant policies, procedures, and rules
3. Ensure proper coverage is in place depending on business volumes for each area of the restaurant during your shifts
4. Effectively supervise floor staff to ensure professional service and guest satisfaction during hours of operation.
5. Educate FOH personnel in product awareness and cultivate long‑term service knowledge.
6. Hold line level employees accountable to the systems and standards of the company
7. Engage with guests throughout service to ensure the highest guest satisfaction possible
8. Build rapport with Restaurant guests and ensure an enjoyable and memorable experience.
9. Ensure that all Restaurant signage is accurate and in keeping with the theme of Restaurant
10. Responsible for accurately reporting payroll
11. Responsible for the end of night closeout and cash drop
12. Responsible for keeping all signage up to date
13. Maintain the POS database with accurate items and prices
14. Assist in maintaining employee files.
15. Perform all daily tasks as indicated on opening and closing checklists
16. Ultimately responsible for cleanliness and repair of Restaurant and office.
17. Attend and contribute to weekly manager meetings and cost calls when asked.
18. Work closely and with all management staff.
19. Foster a culture in which customer satisfaction is the primary concern.
20. Establish open lines of communication between FOH and BOH at all times.
21. Establish role as a spokesperson for the Restaurant within the community and with Restaurant’s guests.
22. Become entrepreneurial in all endeavors with a view to increasing sales and guest satisfaction
23. Maintain knowledge of local competition and general industry trends.
24. Ensure adherence to all budget line items
25. Bring your own personal style and energy to the brand‑supplied talking points and program.
26. Conduct consumer‑facing activities.
27. Generate brand awareness and positive product impressions to increase sales.
28. Must have and maintain extensive product knowledge.
29. Create weekly and monthly features to promote the restaurant.

Requirements

Education: Must have at least a high school diploma or GED.

Experience:

• Previous F&B experience is required with at least 2 years of Management experience or above.
• Experience with Toast POS is a plus

Competency:

• Work well under pressure and be self‑motivated.
• Must have good organizational, time management, and sales skills.
• Good communication skills—both written and verbal.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to:

• Sitting, handling, eye‑hand coordination, walking, standing, stooping, and kneeling.
• This position may on occasion be required to assist with set up which may require the lifting, carrying, pulling or pushing of approximately 21—50 pounds.

Position Type/Expected Hours of Work: Full Time Salaried (45-50 hours/week)