Service Manager - Saint Joseph, MI

The Goodyear Tire & Rubber Company; Saint Joseph (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical plans

401(k)

Certification reimbursement

Paid vacations

Job summary

The Goodyear Tire & Rubber Company is seeking a Service Manager in Michigan to lead the service department within our auto service centers. You will schedule staff, manage service appointments, and ensure timely, quality work, while driving tire and service sales and maintaining guest satisfaction.

Join a team focused on training, career advancement, and a strong safety culture. This role offers competitive pay and benefits, with opportunities for growth in a nationwide network of Goodyear

Qualifications

• Minimum 1 year of automotive service management experience.
• Valid driver’s license.
• Must be at least 18 years of age.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Schedule associates and manage service appointments to ensure timely quality work.
• Drive sales through guest interactions, tires and service offerings.
• Build guest relationships and liaise between technicians and guests to ensure satisfaction.
• Contribute to training and development of service department staff.
• Explain warranties, promotions, and advertisements to guests.
• Use provided tools to recommend products following manufacturer guidelines.
• Maintain clean, safe work and guest areas.
• Perform manual tasks including lifting tires and wheels as needed.

Skills

Guest service

Sales

Teamwork

Communication

Leadership

Job description

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, begin your career with the tire and auto service innovation leader!

General Description

As a Service Manager you will gain hands‑on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities Will Include, But Will Not Be Limited To

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 year of previous Automotive Service management experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous automotive service sales experience
• Previous automotive service experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures

Benefits

• medical plans
• 401(k)
• certification reimbursement
• paid vacations