Service Manager - RMS Services

Regional Mechanical Services LLC; Metairie (LA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Company vehicle

Comprehensive benefits package

401(k) with company match

Professional training & leadership dev

Long-term advancement opportunities

Bonus opportunities tied to profit

Job summary

RMS Services in Metairie, LA, seeks an experienced Service Manager to lead its commercial HVAC and plumbing service team and drive the department’s growth across Southeast Louisiana.

The role involves managing operations, strengthening customer relationships, reviewing estimates, and resolving field issues to grow service revenue, while mentoring technicians and developing people.

Qualifications

• Commercial HVAC/plumbing service operations experience.
• Experience leading a multidisciplinary service team.
• Ability to read mechanical drawings and specifications.
• Experience estimating service repairs.
• Strong organizational and communication skills.
• Proficiency with MS Office and service software.

Responsibilities

• Lead a team of HVAC and plumbing service professionals.
• Coach and support technicians.
• Coordinate service operations.
• Maintain strong customer communication.
• Review estimates and completed work.
• Help resolve complex field issues.
• Identify opportunities to improve efficiency and grow service revenue.

Skills

HVAC leadership

Tech coaching

Customer relations

Reading drawings

Estimating service repairs

MS Office

Tools

Service management software

Job description

The Service Manager will lead an established commercial HVAC and plumbing service team while building the department's next stage of growth. RMS is looking for an experienced Service Manager who can develop technicians, improve operations, strengthen customer relationships, and expand our service business across Southeast Louisiana. Based in Metairie, Louisiana, RMS Services provides commercial HVAC and plumbing service, construction, and maintenance for healthcare, education, municipal, industrial, and commercial clients. You will join a growing mechanical service company with an established local presence and a clear opportunity to influence its next phase.

Key responsibilities

Key responsibilities of the Service Manager include leading a team of HVAC and plumbing service professionals, coaching and supporting technicians, coordinating service operations, maintaining strong customer communication, reviewing estimates and completed work, helping resolve complex field issues, and identifying opportunities to improve efficiency and grow service revenue.

Qualifications

• Demonstrated experience in commercial HVAC, plumbing, or mechanical service operations; experience leading a multidisciplinary service team is preferred.
• Experience supervising, coaching, or coordinating technicians or service professionals is preferred.
• Strong knowledge of commercial HVAC and plumbing systems.
• Ability to read mechanical drawings and specifications.
• Experience estimating and quoting service repairs.
• Strong organizational and communication skills.
• Computer proficiency including Microsoft Office and service management software.

What We're Looking For

The successful candidate earns the trust of technicians, builds strong customer relationships, is organized under pressure, takes accountability for results, solves problems resourcefully, and is committed to developing people and growing the business.

What We Offer

• Starting salary: $70,000 or more, based on experience, plus bonus opportunities. Year-round work.
• Company vehicle and fuel provided
• Established service department with strong local reputation
• Opportunity to shape the future growth of the department
• Comprehensive benefits package, including medical, dental, vision, life insurance, short-term and long-term disability coverage, and a flexible spending account (FSA)
• 401(k) with company match
• Professional training and leadership development
• Long-term advancement opportunities within a growing company
• Bonus opportunities are tied to annual profitability of company.