Service Manager - Renaissance

LSA Management; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

LSA Management seeks a Multifamily Service Manager to lead maintenance operations across apartment communities in Charlotte, NC. You will supervise service teams, oversee preventive maintenance, and drive resident satisfaction while protecting property assets and budgets.

The role emphasizes leadership, regulatory compliance, and coordination with vendors to deliver reliable repairs and planned capital projects. A strong HVAC background and knowledge of industry standards are essential.

Qualifications

• EPA Universal certification required or preferred.
• Valid driver license.
• 5+ years multifamily maintenance experience.
• 2+ years supervisory experience.
• Strong HVAC troubleshooting skills.

Responsibilities

• Lead maintenance staff.
• Oversee HVAC, plumbing, electrical and appliance repairs.
• Manage budgets and vendors.
• Ensure work order completion.
• Support capital projects.
• Maintain safety and regulatory compliance.
• Participate in resident retention initiatives.

Skills

5+ years multifamily maintenance

2+ years supervisory

HVAC troubleshooting

team leadership

renovation & capital projects

valid driver license

Education

EPA Certification (Universal)

CAMT Certification

CPO Certification

HVAC certification

Tools

Yardi/Entrata/RealPage experience

Job description

Multifamily Service Manager

Job Title

Multifamily Service Manager

Position Summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service teams, oversee preventive maintenance programs, ensure resident satisfaction, and manage property assets across apartment communities.

Why Join LSA Management

Growing portfolio, leadership development, competitive compensation and benefits, regional career opportunities, and advancement into Regional Service Manager leadership roles.

Key Responsibilities

• Lead maintenance staff
• oversee HVAC, plumbing, electrical and appliance repairs
• manage budgets and vendors
• ensure work order completion
• support capital projects
• maintain safety and regulatory compliance
• participate in resident retention initiatives.

Required Qualifications

• EPA Certification (Universal preferred)
• valid driver license
• 5+ years multifamily maintenance experience
• 2+ years supervisory experience
• strong HVAC troubleshooting skills
• team leadership experience

Preferred Qualifications

• CAMT Certification
• CPO Certification
• HVAC trade certification
• Yardi/Entrata/RealPage experience
• renovation and capital project experience

Success Profile

Strong leadership, budgeting expertise, vendor management, resident service focus, operational excellence, preventive maintenance knowledge, and career-growth mindset.

Applicant Evaluation Criteria

Multifamily maintenance leadership, EPA certification, HVAC expertise, team-management experience, budgeting knowledge, vendor oversight, and customer-service orientation.

Keywords

Multifamily Service Manager, Maintenance Manager, Apartment Maintenance Manager, Service Supervisor, Maintenance Supervisor, EPA Universal, HVAC, Property Management, Vendor Management, Capital Projects, Apartment Maintenance, Facilities Management.