Service Manager - Power Systems

Butler Machinery; Fargo (ND); Presencial; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

PTO

Holidays

401(k) Plan

Employee Assistance Program

Disability Insurance

Life Insurance

Descripción de la vacante

Butler Machinery seeks a Service Manager to lead our Power Systems Service Department in Fargo, ND. You will drive daily operations, coach a high-performing team, and ensure exceptional customer service while advancing safety and efficiency.

You'll develop business plans, monitor KPIs, review service docs for accuracy, and promote the company's mission and values across the organization. Join a family-owned leader with 70+ years in the industry.

Formación

• Excellent customer service skills.
• Strong leadership and people management abilities.
• Good written and verbal communication.
• Detail-oriented and well-organized.
• Willingness to work flexible hours.
• Mechanical experience with the product lines preferred.
• Prior supervisory experience or service management training preferred.

Responsabilidades

• Lead daily operations of the Power Systems Service Department with focus on customer service and workflow.
• Manage service scheduling, job progress, warranty administration, and communication.
• Drive customer satisfaction by resolving issues proactively.
• Coach and develop service staff including hiring and performance management.
• Monitor KPIs and drive process improvements.
• Develop business plans, staffing, and service growth initiatives.
• Review estimates, quotes, and service docs for accuracy and timeliness.
• Ensure safety and promote company standards.
• Support mission, vision, and values.

Conocimientos

Customer service

Leadership

Communication

Organizational skills

Flexible hours

Educación

Two-year degree or equivalent experience

Herramientas

Computer proficiency

Descripción del empleo

Are you a proven leader who thrives on developing people, building strong customer relationships, and driving operational excellence? Butler Machinery is seeking a Service Manager to lead our Power Systems Service Department. In this role, you'll oversee daily operations, coach and develop a high-performing team, ensure exceptional customer service, and drive business results through safety, efficiency, and continuous improvement.

This is an excellent opportunity to make a meaningful impact while growing your career with an industry-leading equipment provider that has proudly served customers for more than 70 years.

Key Responsibilities:

• Lead the daily operations of the Power Systems Service Department, ensuring exceptional customer service and efficient workflow management.
• Manage service scheduling, job progress, warranty administration, and customer communication.
• Drive customer satisfaction by proactively resolving concerns and service-related issues.
• Lead, coach, and develop service department employees, including hiring, performance management, training, and career development.
• Monitor key performance indicators (KPIs) and implement process improvements to support departmental goals and operational excellence.
• Develop business plans, staffing strategies, and service growth initiatives.
• Review estimates, quotes, work orders, and service documentation to ensure accuracy and timely completion.
• Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests.
• Ensure a safe, organized, and productive work environment by promoting and enforcing company safety standards.
• Champion Butler Machinery's mission, vision, and values in all aspects of the operations.
• Performs other duties as assigned.

Supervisory Duties:

• Manages all service department personnel.
• Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development

Qualifications:

• Excellent customer service skills
• Good oral and written communication skills
• Computer knowledge
• Must have good leadership, detail and organizational skills.
• Ability and willingness to work flexible hours
• Mechanical experience with the product lines we represent preferred.
• Completion of Lead Yourself for internal candidates is preferred.
• Two-year degree or equivalent experience and training preferred.
• Prior supervisory experience or Service Management Training preferred.
• Must possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success.

We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance - 3 plan options
• Health Savings Account - Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance - 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage - 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) - including Health Coaching
• SmartDollar - employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability