Lead EPG Service Technician

Watertown Development Company; Fargo (ND); On-site; USD 45,000 - 73,000; Full time

Benefits offered by this job

Retirement plan

Overtime pay

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

PTO

Employee Assistance Program

Educational assistance

Job summary

Watertown Development Company is seeking a self-motivated diesel service technician to join our growing service team across our four-state region. You will work in a team environment on construction, agriculture or power generation equipment, with ongoing training opportunities and a focus on safety and quality service.

The role offers a full-time position with pay scale $32.73/hr-$53.03/hr, DOE (+$1.50/hour lead differential). Overtime opportunities are available when workload dictates.

Qualifications

• Technical degree or equivalent combination of education/experience.
• 3+ years mechanical experience with Caterpillar/AGCO preferred.
• Familiar with DBS, BMTS, and SIS systems.
• Able to meet time requirements for jobs.
• Strong communication and problem-solving skills.

Responsibilities

• Assist with scheduling work in shop and field.
• Troubleshoot and repair all product lines.
• Charge out a large percentage of time to revenue work orders.
• Address safety issues in the shop.
• Assist with contamination control procedures.
• Assist technicians on field jobs with tooling and parts.
• Maintain clean, organized workspace and workflow in the shop.
• Support work orders from open to close and documentation.
• Perform final inspection on all completed repairs.
• May perform after-hours field service as needed.
• Carry after-hours emergency phone as required.

Skills

Mechanical experience

Troubleshooting

Communication skills

Teamwork

Leadership training

Problem solving

Education

Technical degree in mechanical field

Tools

DBS system

BMTS

SIS system

Trade tooling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Fargo, ND, US

9 days ago Requisition ID: 4776

Overview:

We are looking for self-motivated, hardworking, team-oriented, customer-driven diesel service technician to join our growing service team throughout our four-state region. If you have a passion for working with construction, agriculture or power generation equipment in a team environment, and is eager to continue learning throughout your career, you will be right at home at Butler.

The future of our business is dependent upon developing the capabilities of individuals who live our company mission, demonstrate our values and are hungry to grow their careers. Learn more about becoming a Butler Tech by clicking https://www.butlermachinery.com/techniciancareers/ .

Full-Time Technician Pay Scale: $32.73/hr-$53.03/hr, DOE. (+$1.50/hour lead differential)

Job Responsibilities:The position will involve but not be limited to the following duties:

• Assists with scheduling work in the shop and field.
• Troubleshoots & repairs all aspects of our product lines.
• Will be expected to charge out a large percentage of their time to revenue work orders.
• Immediately addresses any safety-related issues in the shop.
• Assists with contamination control procedures to make sure proper steps are being followed.
• Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner.
• Maintains a clean and organized workplace, orderly flow through the shop.
• Handles special projects as needed/requested by Service Advisors or Service Manager.
• Assists with receiving and delivery of equipment in and out of our yard as needed.
• Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed.
• Works closely with trainees and technicians.
• Assists in maintaining the work order process from open to close. This will include taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed.
• Makes final inspection on all work leaving the service department.
• Ability to work without supervision.
• Develops and enhances working relationships with customers and associates.
• Understands the complete process of the service department.
• After hour’s field service, at times, may be required.
• Carries after hour’s emergency phone as needed.
• Other duties as assigned.

Qualifications:

• Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required.
• Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred.
• This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems.
• All applicants should be familiar with time requirements to perform specific jobs.
• Have a working knowledge of the on-line DBS, BMTS, and SIS systems.
• Consistently achieve set flat rates on work orders.
• Possess strong communication and listening skills, as well as strong problem-solving skills.
• Leadership training preferred but not required.
• Ability to work well within a team environment
• Ability to work with Ag, Truck and Heavy equipment customers.
• Individual must meet driver insurability standards.
• Trade specific tooling required
• Must have valid work authorization and be able to work in the U.S. without company sponsorship.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana and Nebraska. If you desire to grow a career with our team, here are some things we offer in our full benefits package:

• Generous retirement plan with 8% guaranteed by the company each year once eligibility is met, with no minimum required contributions out of your pocket
• Opportunity for overtime as workload dictates (anything over 10 hours a day is paid at 1.5x your hourly rate)
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay
• Maternity and Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization