Service Manager - Pasco, WA

The Goodyear Tire & Rubber Company; Pasco (WA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

401(k) plan

Life insurance

Disability coverage

Tuition assistance

Sick leave

Vacation time

Tire discounts

Job summary

Goodyear Tire & Rubber Company is seeking a Service Manager to lead the service department at a Goodyear Commercial Tire & Service Center. You will oversee the team, assist technicians, and ensure customer satisfaction in a fast-paced environment.

The ideal candidate has at least 2 years of management experience and prior commercial tire exposure. A valid driver’s license and ability to meet DOT qualifications are required. This role may require night and weekend shifts.

Qualifications

• Minimum 2 years management experience.
• Prior commercial tire experience.
• Must be willing to work scheduled shifts including nights and weekends.
• Must have a valid driver’s license and meet DOT driver qualification requirements.
• Be at least 21 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Assist Center Manager in achieving sales, units, and profited budgeted objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade-ins.
• Complete work orders, PM checklists, and other paperwork effectively and efficiently.
• Responsible for efficiently processing billing.
• Control and protect assets by maintaining inventory levels.
• Provide Service Excellence, Always to meet location goals and customer needs.
• Assist Center Manager with hiring, training, and managing associates.
• Train new and existing associates.
• Communicate specific work assignments and responsibilities to associates.
• Assist Center Manager in ensuring proper staffing levels with qualified personnel.
• Assist associates in technical areas as needed.
• Facilitate effective communication throughout the center with the Center Manager.
• Operate the Service Department as an accident free/safe workplace.
• Perform a variety of manual tasks for extended periods of time, including lifting, bending, and squatting.

Skills

Communication

Safety compliance

Team leadership

Self-motivation

Training

Education

High School Diploma or GED

Job description

Goodyear. More Driven.

Depends on Experience: Pay Rate $30.00 - $34.00/hr.

Candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.

General Description

As a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuring customer satisfaction.

Responsibilities Will Include But Not Be Limited To

• Assist Center Manager in achieving sales, units, and profited budgeted objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade-ins.
• Complete work orders, PM checklists, and other paperwork effectively and efficiently.
• Responsible for efficiently processing billing
• Control and protect the assets of the company by maintaining awareness of inventory levels.
• Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.
• Assist the Center Manager with hiring, training, and managing associates.
• Train new and existing associates.
• Communicate specific work assignments and responsibilities to associates.
• Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
• Assist associates in technical areas as needed.
• Facilitate effective communication throughout the center by working closely with the Center Manager.
• Operate the Service Department as an accident free/safe workplace.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting

Basic Requirements

• Minimum 2 years management experience
• Prior commercial tire experience
• Must be willing to work scheduled shifts including nights and weekends.
• Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.
• Be at least 21 years of age.
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• High School or GED
• Relevant commercial tire service and/or management experience.

Candidate Criteria

• Strong oral and written communication ability.
• Commitment to follow all safety procedures and work in a safe manner.
• Must be able to work in a results-oriented, fast-paced environment as part of a team.
• Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.

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Service Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales Manager

Customer Service, Upselling, Solutions, Parts Specialist, Customer Focused, Sales, Revenue, Sales Goals, Customer Advisor, Sales Advisor, Manager, Team Lead, Service Advisor, Service Manager, Automotive Advisor, General Service Technician, Master Automotive Technician, Automotive Mechanic, Automotive Mechanic Technician, Automotive Repair Technician, Automotive Specialist, Automotive Diagnostic Technician

Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.

Goodyear is an Equal Employment Opportunity and Affірative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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