Service Manager - Motorcycles of Charlotte

Sonic Automotive, Inc.; Charlotte (NC); Sur place; USD 80 000 - 90 000; Plein temps

Résumé du poste

Motorcycles of Charlotte, part of Sonic Powersports, seeks a Service Department Manager in Charlotte, NC. You will lead the service team, ensure top-tier customer service, and maintain high standards across European bike brands.

Candidates should have 2+ years in a dealership service department, strong leadership and communication skills, a current motorcycle license, and comfort with Windows software. We offer an opportunity to build a strong team and grow service volume.

Qualifications

• 2+ years of experience within the service department of a motor vehicle dealership.
• Ability to lead and motivate in a team environment.
• Ability and enjoyment in communicating with customers.
• Current motorcycle license (or ability to acquire one).
• Familiarity with Windows based computer software.
• Passion for all of the powersports brands.

Responsabilités

• Be a visible leader within the dealership and uphold thecustomer service standards
• Use your experience to lead and manage the service department team
• Maximize the skill levels of technicians and assign tasks to optimize productivity levels
• Establish and communicate sales goals and service standards to your team
• Lead and motivate team members to provide high quality vehicle service to achieve goals and standards
• Provide leadership and guidance to develop technician skills and abilities
• Follow up with customers to ensure satisfaction and grow the volume of service work

Connaissances

Leadership

Customer communication

Team motivation

Motorcycle license

Powersports passion

Outils

Windows

Description du poste

Service Manager - Motorcycles of Charlotte in Charlotte, NC at Sonic Powersports

Location: 731 Westinghouse Boulevard
Charlotte, NC 28273

Job Type: Other

Experience: Associate

About

Welcome to Motorcycles of Charlotte & Greensboro, one of the Southeast's oldest European Motorcycle Dealers. We specialize in BMW and Ducati. Our goal is to offer a premium experience with what we consider to be the premium/luxury options in motorcycling.

From our sales making sure you are on the right bike for you to the parts department making sure they get the latest gadgets you found for your bike, to the service department making sure your bike is in top form, even while you wait, or simply down to just finding someone to talk motorcycling with on any given day we are here. Come by, make friends, and make us your place to help you enjoy your passion.

Job Description

A day in the life of a Service Department Manager:

• Be a visible leader within the dealership and uphold thecustomer service standards
• Use your experience to lead and manage the service department team
• Maximize the skill levels of technicians and assign tasks to optimize productivity levels
• Establish and communicate sales goals and service standards to your team
• Lead and motivate team members to provide high quality vehicle service to achieve goals and standards
• Provide leadership and guidance to develop technician skills and abilities
• Follow up with customers to ensure satisfaction and grow the volume of service work

We are looking for an open-to-change, quality manager who loves European bikes, this person will have the opportunity to hire an advisor and build their own Team.

Motorcycles of Greensboro has a reputation for setting a high standard of quality, customer satisfaction and brand loyalty. With your focus on leadership and service, you can be a part of that reputation!

• 2+ years of experience within the service department of a motor vehicle dealership
• Ability to lead and motivate in a team environment
• Ability and enjoyment in communicating with customers
• Current motorcycle license (or ability to acquire one)
• Familiarity with Windows based computer software
• Passion for all of the powersports brands

Compensation potential $80K to 90K annually.

All yourinformation will be kept confidential according to EEO guidelines.