Service Manager, Luxury Dining & Tasting Menu Lead

Château des Avenières; Georgia; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical, vision, and dental insurance

Employee dining discounts

Housing on site (possible)

Beautiful work environment on 4,000‑ac

Job summary

Quercus, a luxury destination hotel and Michelin-starred dining experience in Gay, Georgia, invites a warm, highly organized Service Manager to lead the Uberto tasting menu service and FOH staff. You will oversee reservations, service prep, dining room execution, guest notes, menu coordination, beverage communication, and team scheduling to ensure a seamless, personalized guest journey.

Join a property where collaboration with the concierge, chefs, and gardeners ensures exceptional guest

Qualifications

• Prior experience in fine dining / tasting menu service, luxury hospitality, or a comparable restaurant environment.
• Warm, engaging, and gracious personality with a genuine passion for hospitality
• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
• Ability to lead, train, and support a service team with professionalism and care
• Ability to work evenings, weekends, holidays, and service-based schedules as needed

Responsibilities

• Reservation management across email, phone, and digital booking platform.
• Monitor daily reservation details, cover counts, pacing, notes, allergies, dietary restrictions, occasions, seating needs.
• Respond to guests with warmth and professionalism in person, email, and phone.
• Lead service management in coordination with the chef and culinary team.
• Prepare service materials for staff education, chits, floor plans, and notes.
• Lead pre-service preparation and lineup with menu details and service expectations.
• Act as host and floor leader during service, engage with guests, manage relations, resolve issues.
• Maintain guest notes and service records for future personalization.
• Coordinate with the wine manager to reflect wine pairings in staff materials.
• Hire, train, and manage service staff; develop ongoing training programs.
• Foster a culture of hospitality and excellence within the team.

Skills

Fine dining

Hospitality leadership

Communication

Organizational skills

Team leadership

Multitasking

Job description

Service Manager - Uberto Restaurant at Quercus

• Full-time
• Department: Food & Beverages

Quercus is a luxury destination hotel and culinary experience set on 4,000 acres in Gay, Georgia. As the only Relais & Châteaux property in the state, Quercus offers an intimate, all-inclusive stay centered on exceptional service, nature, seasonal cuisine, and a deep sense of place.

The property features just four private cabins, allowing for a highly personalized guest experience that blends refined hospitality with curated outdoor activities, wellness offerings, and thoughtful service.

At the heart of the property is Uberto, Quercus’s restaurant where guests enjoy an elevated tasting menu experience led by Michelin starred chef Ryan Smith.

Uberto’s service style is warm, polished, and detail-oriented, designed to complement a dynamic culinary program rooted in seasonality, craft, and storytelling. Team members in the restaurant play an important role not only in the dining experience, but also in the broader hospitality operations of the property, helping create seamless and memorable stays for each guest.

At Quercus and Uberto, we are committed to thoughtful hospitality, attention to detail, and creating meaningful experiences that feel personal, generous, and deeply connected to the land.

Uberto Restaurant at Quercus is seeking a warm, highly organized, and detail-oriented Service Manager to lead our tasting menu experience and FOH service staff. This role is central to the guest journey, overseeing reservation communication, service preparation, dining room execution, guest notes, menu coordination, beverage communication, staff organization, and the many details that allow each service to feel seamless, personal, and deeply considered.

As a member of our hospitality management team, this individual will work daily with our concierges, chefs, and gardeners to ensure exceptional guest experience and refined service standards.

KEY RESPONSIBILITIES:

• Reservation management
• Across email, phone, and digital booking platform, including new bookings, changes, cancellations, rescheduling, confirmations, prepayments, refunds, and guest inquiries
• Monitor daily reservation details, cover counts, pacing, guest notes, allergies, dietary restrictions, special occasions, and seating needs
• Respond to guests with warmth and professionalism in person, by email, and phone, ensuring each guest feels heard, considered, and well cared for
• Service management
• Work closely with the chef and culinary team to update menu notes, communicate dietary modifications, and ensure markings are prepared accurately
• Prepare service materials for staff education, chits, floor plans, and service notes
• Lead pre-service preparation and lineup, ensuring the team is informed on menu details, allergies, special occasions, and service expectations
• Act as a host and floor leader during service, supporting the team, engaging with guests, managing guest relations, and resolving service issues with professionalism
• Maintain guest notes and service records to support future personalization and repeat-guest recognition
• Work closelywith the wine managerto ensure wine pairings and beverage details are accurately reflected for staff and guest-facing materials
• Team leadership, training, and development
• Hire, train, and manage service staff, fostering a culture of hospitality and excellence
• Create and coordinate ongoing training programs for service staff

REQUIRED:

• Prior experience in fine dining / tasting menu service, luxury hospitality, or a comparable restaurant environment
• Warm, engaging, and gracious personality with a genuine passion for hospitality
• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
• Ability to lead, train, and support a service team with professionalism and care
• Ability to work evenings, weekends, holidays, and service-based schedules as needed

PREFERRED:

• CMS Level 2Wine Certification (or higher)
• Full time position
• Competitive salary (based on experience)
• Paid time off
• Medical, vision, and dental insurance benefits
• Employee discounts on Uberto dining
• A beautiful work environment on a 4,000-acre working ranch, farm, and garden property
• Possibility of housing or shared housing accommodations, based on availability

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