Luxury Fine-Dining Service Manager & Guest Experience

Relais & Châteaux; Gay (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full-time position

Paid time off

Medical, vision, and dental insurance

Employee discounts on Uberto dining

Housing options

Job summary

Quercus at Uberto is seeking a warm, highly organized Service Manager to lead our tasting menu experience and front-of-house staff. This role is central to the guest journey, overseeing reservation communication, service preparation, dining room execution, guest notes, and menu coordination.

As a member of the hospitality management team, you will work daily with concierges, chefs, and gardeners to ensure exceptional guest experience and refined service standards.

Qualifications

• Prior experience in fine dining / tasting menu service, luxury hospitality, or a comparable restaurant environment.
• Warm, engaging, and gracious personality with a genuine passion for hospitality.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
• Ability to lead, train, and support a service team with professionalism and care.
• Ability to work evenings, weekends, holidays, and service-based schedules as needed.

Responsibilities

• Oversee reservation communication, service preparation, dining room execution, and guest notes.
• Lead pre-service lineup, updates to menu notes, and beverage communication with staff.
• Hire, train, and manage service staff; develop ongoing training programs.
• Act as host and floor leader during service; manage guest relations and resolve issues.

Skills

Fine dining service

Hospitality leadership

Communication skills

Organizational skills

Multi-tasking

Team training

Evening/weekend availability

Job description

Quercus at Uberto is seeking a warm, highly organized Service Manager to lead our tasting menu experience and front-of-house staff. This role is central to the guest journey, overseeing reservation communication, service preparation, dining room execution, guest notes, and menu coordination.

As a member of the hospitality management team, you will work daily with concierges, chefs, and gardeners to ensure exceptional guest experience and refined service standards.