Service Manager at Capitol GMC

Socket.dev; San Jose (CA); On-site; USD 84,000 - 240,000; Full time

Benefits offered by this job

Values-driven culture

Career development

Medical, Dental, Vision

401k with company match

Telemedicine & mental health resources

Employee vehicle purchase program

Job summary

Del Grande Dealer Group (DGDG) is seeking a Service Manager in Northern California to lead our automotive service department and sustain a culture of exceptional guest experiences. You will mentor technicians, drive process improvements, and ensure compliance with OEM standards.

You will oversee budgeting, team development, and customer follow-up programs to promote repeat business and referrals. A strong emphasis on CSI, integrity, and teamwork is essential.

Qualifications

• Minimum 5 years of experience as a Service Manager.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record & valid driver's license.
• DMV check required.

Responsibilities

• Lead the service organization to maximize team potential and guest satisfaction.
• Implement strategies and processes to meet department objectives and budget.
• Maintain a high CSI rating by addressing guest concerns quickly.
• Hire, supervise, and develop service department personnel and performance.
• Set department goals, annual budget, and marketing plan.
• Foster strong relationships across the team to deliver world-class service.

Skills

Service Manager experience

Customer service leadership

People management

Team development

Budgeting and planning

Automotive service knowledge

Education

High school diploma or higher

Job description

Are you looking for an exciting career with one of the top GMC dealers in Northern California? DGDG’s vision for success is driven by our unique culture and innovative technology. To make our vision real, we look for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There is a reason Capitol GMC has been recognized by General Motors as a “Mark of Excellence” dealer two years in a row.

As aService Manager, you will lead our talented team of automotive professionals providing world class customer service to our guests. This position is responsible for the overall performance of the department by: instilling the DGDG Core Values, growing the team, caring for guests and meeting OEM requirements.

What you'll be working on:

• Guide, lead and mentor the service organization to maximize their personal potential


• Implement strategies and processes to meet the department objectives


• Ensure a great guest experience


• Develop relationships with every team member


• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness


• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers


• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.


• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

What you need to bring to the table:

• A minimum of 5years of experience as a Service Manager


• Strong focus on providing excellent customer service


• High school diploma or higher education


• Clean driving record & valid driver's license


• Driven personality, eager to improve and able to work within and support internal teams


• DMV Check required

Salary:

$84,000-$240,000/annually

*Pay is based on applicable experience and skills.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency


• Continuous career development and advancement opportunities


• Comprehensive benefits package (Medical, Dental, Vision)


• 401k with company match


• Employee Assistance Program with free telemedicine and mental health resources


• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

“Be happy”is much more than aslogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*www.dgdg.com/privacy-policy/