Service Manager: Lead High-Performance Auto Service Team

#1 COCHRAN FORD NATRONA HEIGHTS; Natrona Heights (PA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) with company match

Competitive pay

Job summary

#1 Cochran Ford Natrona Heights in Natrona Heights, PA is seeking a Service Manager to lead the service department. You will supervise service staff, guide customer-focused service delivery, and drive CSI through effective communication and coaching.

The role emphasizes leadership, accountability, and ongoing staff development within a dealership setting, with a focus on delivering exceptional service experiences for every customer.

Qualifications

• Minimum of 2 years of experience as a Service Manager in a dealership setting.
• Proven track record of leadership.
• Strong focus on providing excellent customer service.
• Ability to foster a strong team atmosphere.
• Education: high school diploma is required.

Responsibilities

• Assist customers in servicing, repairing, and explaining each service need.
• Understand customers' requirements and concerns; match them to service options.
• Keep customers informed and updated during the service of their vehicle.
• Attend product training as required to stay current with offerings.
• Maintain a customer follow-up system to encourage repeat and referral business.

Skills

Leadership

Customer service

Team building

Education

High school diploma

Job description

#1 Cochran Ford Natrona Heights in Natrona Heights, PA is seeking a Service Manager to lead the service department. You will supervise service staff, guide customer-focused service delivery, and drive CSI through effective communication and coaching.

The role emphasizes leadership, accountability, and ongoing staff development within a dealership setting, with a focus on delivering exceptional service experiences for every customer.