Service Manager

#1 COCHRAN FORD NATRONA HEIGHTS; Natrona Heights (PA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) with company match

Competitive pay

Job summary

#1 Cochran Ford Natrona Heights in Natrona Heights, PA is seeking a Service Manager to lead the service department. You will supervise service staff, guide customer-focused service delivery, and drive CSI through effective communication and coaching.

The role emphasizes leadership, accountability, and ongoing staff development within a dealership setting, with a focus on delivering exceptional service experiences for every customer.

Qualifications

• Minimum of 2 years of experience as a Service Manager in a dealership setting.
• Proven track record of leadership.
• Strong focus on providing excellent customer service.
• Ability to foster a strong team atmosphere.
• Education: high school diploma is required.

Responsibilities

• Assist customers in servicing, repairing, and explaining each service need.
• Understand customers' requirements and concerns; match them to service options.
• Keep customers informed and updated during the service of their vehicle.
• Attend product training as required to stay current with offerings.
• Maintain a customer follow-up system to encourage repeat and referral business.

Skills

Leadership

Customer service

Team building

Education

High school diploma

Job description

Description

#1 Cochran is actively seeking a service manager at our Natrona Heights Ford service department!!

#1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been awarded as one of Pittsburgh’s top workplaces for 14 years running! COME JOIN OUR WINNING TEAM.

As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

What We Offer

• Full complement of heath insurance benefits available
• Paid Time Off in First Year of Employment (12, 16 and 20 days annually)
• Paid Holidays
• 401(k) with Company match
• Very competitive pay plan

Responsibilities

• Assist customers in servicing, repairing, and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• A minimum of 2 years of experience as a Service Manager in a dealership setting required.
• Must have a proven track record of leadership.
• Strong focus on providing excellent customer service.
• Ability to foster a strong team atmosphere
• A high school diploma is required

EOE.

#1 Cochran - One Great Place to Grow Your Career!