Service Manager: Lead a High-Impact Tech Team

Environmental Products Group; Pompano Beach (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Health, vision, and dental insurance

401(k) match

Life insurance and short/long-term-lea

Paid training

Safety shoes and safety glasses reimb.

Job summary

Environmental Products Group in Pompano Beach, FL is seeking an experienced Service Manager to lead our service team and own a growing operation. You’ll oversee daily service activities, guide technician development, and uphold our commitment to exceptional customer care.

You’ll mentor staff, optimize shop processes, manage scheduling, and ensure safety and high repair standards. This role rewards leadership, collaboration, and a proactive approach to improving service performance and customer

Qualifications

• 3+ years of experience managing service operations.
• Experience with CDK software preferred.
• Strong written and verbal communication abilities.
• Ability to mentor others and coach a team.
• Comfortable in a fast-paced environment.

Responsibilities

• Lead the service department and foster a collaborative team culture.
• Develop and manage training programs for continuous improvement.
• Build strong customer relationships and act as a trusted contact.
• Ensure high customer satisfaction and resolve concerns.
• Manage warranty processes from repair to claim submission.
• Coordinate service scheduling to optimize workflow and turnaround.
• Maintain a safe, clean, and efficient work environment.
• Oversee hiring, coaching, and disciplinary actions.
• Monitor technician productivity and repair quality.
• Manage shop equipment, tools, and software subscriptions.
• Complete additional tasks that support service operations.

Skills

Strong communication

Mentoring others

Organizational skills

Customer relationship building

Tools

CDK software

Job description

Environmental Products Group in Pompano Beach, FL is seeking an experienced Service Manager to lead our service team and own a growing operation. You’ll oversee daily service activities, guide technician development, and uphold our commitment to exceptional customer care.

You’ll mentor staff, optimize shop processes, manage scheduling, and ensure safety and high repair standards. This role rewards leadership, collaboration, and a proactive approach to improving service performance and customer