Service Manager

Environmental Products Group; Pompano Beach (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Health, vision, and dental insurance

401(k) match

Life insurance and short/long-term-lea

Paid training

Safety shoes and safety glasses reimb.

Job summary

Environmental Products Group in Pompano Beach, FL is seeking an experienced Service Manager to lead our service team and own a growing operation. You’ll oversee daily service activities, guide technician development, and uphold our commitment to exceptional customer care.

You’ll mentor staff, optimize shop processes, manage scheduling, and ensure safety and high repair standards. This role rewards leadership, collaboration, and a proactive approach to improving service performance and customer

Qualifications

• 3+ years of experience managing service operations.
• Experience with CDK software preferred.
• Strong written and verbal communication abilities.
• Ability to mentor others and coach a team.
• Comfortable in a fast-paced environment.

Responsibilities

• Lead the service department and foster a collaborative team culture.
• Develop and manage training programs for continuous improvement.
• Build strong customer relationships and act as a trusted contact.
• Ensure high customer satisfaction and resolve concerns.
• Manage warranty processes from repair to claim submission.
• Coordinate service scheduling to optimize workflow and turnaround.
• Maintain a safe, clean, and efficient work environment.
• Oversee hiring, coaching, and disciplinary actions.
• Monitor technician productivity and repair quality.
• Manage shop equipment, tools, and software subscriptions.
• Complete additional tasks that support service operations.

Skills

Strong communication

Mentoring others

Organizational skills

Customer relationship building

Tools

CDK software

Job description

Join the Team That Keeps Things Moving!

Are you ready to be part of something big?

Description

Environmental Products Group (EPG) is celebrating 25 years of excellence as the Eastern United States go‑to heavy equipment dealer. With 8 locations, a stellar reputation, and a strong service culture, we are leaders in top‑tier municipal and infrastructure equipment. What sets us apart is our people.

We’re hiring an experienced Service Manager to join our Pompano Beach Service Team. Reporting to the Regional Service Operations Director, this role offers the chance to take ownership of a growing service operation and lead a talented team of technicians. You’ll be responsible for driving productivity, maintaining high service standards, optimizing shop processes, and building strong relationships with both customers and internal partners.

Why You’ll Love It Here

• Low turnover, supportive teammates, and a “help first, sell second” philosophy.
• Opportunities to learn, develop, and advance in your career.
• Celebrating 25 years: be part of a company with a legacy of success and a bright future ahead.

What You’ll Do

As an EPG Service Manager, you directly influence how our customers experience our brand. Your mission is to lead a team that delivers exceptional service with consistency, professionalism, and pride. You’ll oversee daily operations, guide technician development, and ensure every customer interaction reflects our commitment to excellence.

• Lead the service department and foster a strong, collaborative team culture.
• Create and manage training programs that support continuous improvement.
• Build meaningful customer relationships and serve as a trusted point of contact.
• Ensure high customer satisfaction and resolve concerns effectively.
• Manage warranty processes from repair accuracy to claim submission.
• Coordinate service scheduling to optimize workflow and turnaround times.
• Maintain a safe, clean, and efficient work environment.
• Oversee hiring decisions, performance coaching, and disciplinary actions.
• Monitor technician productivity and ensure high‑quality repair standards.
• Manage shop equipment, tools, and software subscriptions.
• Complete additional tasks that support service operations.

Requirements

• 3+ years of experience managing service operations.
• Preferred experience with CDK software.
• Strong written and verbal communication abilities.
• Comfort working in a fast‑paced, dynamic environment.
• Exceptional organization, attention to detail, and the ability to mentor others.
• The ability to build strong, professional relationships with customers and team members.
• Basic computer literacy.
• A positive, approachable attitude.
• Foundational knowledge of OSHA requirements.
• A valid driver’s license.

Perks & Benefits

• Competitive salary.
• Health, vision, and dental insurance.
• 401(k) match.
• Life insurance and short/long‑term leave options.
• A supportive environment where your ideas and contributions matter.
• STD and LTD 100% covered by EPG.
• Paid training.
• Safety shoes and safety glasses reimbursement.

Be part of something amazing: come work alongside some of the best and most accomplished minds in the industry. To apply, please submit your resume along with a cover letter highlighting your relevant experience.

EPG is proud to be an equal‑opportunity workplace and is an affirmative‑action employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.