Service Manager - Larry H Miller Volkswagen

Asbury Automotive Group; Avondale (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Semi-Monthly pay

Paid holidays and PTO

Paid training

Stock awards

Job summary

Asbury Automotive Group is seeking an Automotive Service Manager in Avondale, AZ to lead the service department and drive operational success. You will manage technicians, service advisors, call center staff, and drivers while ensuring timely maintenance and high customer satisfaction.

Responsibilities include budgeting, scheduling, and process improvements; partnering with parts and OEM vendors; recruiting technicians; and maintaining a safe, productive work environment.

Qualifications

• Strong customer service skills
• Ability to manage and develop a team
• Experience with automotive service software (CDK or equivalent)
• Technical aptitude for vehicle service operations
• Proven track record growing fixed operations
• Able to pass pre-employment screens

Responsibilities

• Oversee the service department operations
• Manage schedules and pay plans for staff
• Forecast department goals and budgets
• Coordinate parts turnaround with Parts Manager
• Lead service meetings and driver customer satisfaction initiatives
• Recruit technicians and partner with schools/vendors
• Address customer complaints and maintain CSI targets
• Ensure compliant and safe workplace practices
• Mentor and develop team members

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The primary responsibilityof the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.

• Manage employee schedules and pay plans
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service department meetings
• Prepare and administer an annual operating budget for the service department
• Maintain Asburys specified service customer pay gross profit growth
• Maintain technician proficiency as specified by Asbury standards
• Partner with technical schools to recruit technicians
• Partner with OEM and other third party vendors
• Handle and resolve customer complaints
• Motivate, train, develop and reward employees
• Communicate with customers about maintenance and service work needed effectively
• Continue to maintain Asbury's value, quality, and integrity
• Provide and maintain a safe work place and environment for employees and customers
• Otherdutiesto be determinedbymanagement
• Strong customer service skills are a must
• Must be able to manage a team, motivate and develop
• Experience with CDK or other automotive software required
• Strong technical aptitude is required
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Must have 3+ years as an automotive Service Writer/Service Assistant Manager
• Previous automotive Service Management experience is required
• Must be able to manage in a fast paced work environment
• Must be able to pass pre-employment screens (background & drug test)

Company Benefits:

• Semi-Monthly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Pay and Recognition:

• Semi-Monthly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

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