Service Manager - Internal

Bish's Group; Kearney (NE); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, vision, dental

401K matching

Company-paid life insurance

Gym membership reimbursement

Opportunities for advancement

RV insurance guidance

Job summary

Bish’s RV Kearney is seeking a Service Manager - Internal to lead the internal service department, drive throughput, and ensure units are PDI-ready and delivered on time.

You will build a high-performing team, optimize workflows, control costs, and partner with technicians, service advisors, and dispatch to improve margins and dealer profitability. This role requires 3–5+ years in service operations and a strong RV/auto background, with background checks and drug testing as part of the process.

Qualifications

• 3–5+ years of experience in service operations, or a related field (RV or automotive preferred).
• Proven ability to lead and develop a team in a fast-paced, performance-driven environment.
• Strong operational mindset with the ability to manage workflows, prioritize tasks, and drive results.
• Excellent communication skills with the ability to collaborate across departments.
• Strong problem-solving skills with a focus on efficiency and continuous improvement.

Responsibilities

• Lead day-to-day operations of the internal service department, ensuring alignment with dealership goals and timelines.
• Oversee all internal service work, including PDIs, recon, and inventory readiness.
• Ensure all units meet company quality standards before delivery or placement on the lot.
• Coordinate work orders and workflow between technicians, service advisors, and dispatch.
• Monitor and manage department performance metrics, including cycle time, quality scores, and productivity.
• Coach, develop, and hold team members accountable to performance expectations.
• Identify and implement process improvements to increase efficiency and reduce bottlenecks.
• Maintain strong product knowledge across RV systems to support the team and troubleshoot issues.
• Communicate effectively with internal stakeholders on unit status, timelines, and escalations.

Skills

Team leadership

Operations management

Process improvement

CRM systems

Communication

Team development

Problem-solving

Industry knowledge

Tools

CRM software

Job description

Bish's RV Kearney
115 E 1st St
Kearney, NE 68847, USA

Description

TheService Manager -Internalisresponsible fordriving the performance, efficiency, and quality of the internal service department. This role leads daily operations tied to dealership inventory readiness, ensuring units are completed on time,meetcompany standards, andsupportoverall dealership profitability.

Key Objectives

• Drive internal service throughput to ensure all units are PDI-ready and completed on schedule
• Maintainhigh-qualitystandards across all internal service work, minimizing rework and delays
• Build and lead a high-performing team focused on accountability, efficiency, and continuous improvement
• Optimizeworkflows and processes to improve turnaround times and department productivity
• Support dealership profitability by controlling internal service costs andidentifyingupsell opportunities where appropriate

Responsibilities

• Lead day-to-day operations of the internal service department, ensuring alignment with dealership goals and timelines
• Oversee all internal service work,including PDIs,recon, and inventory readiness
• Ensure all units meet company quality standardsbeforedelivery or placement on the lot
• Coordinate work orders and workflow between technicians, service advisors, and dispatch
• Monitor and manage department performance metrics,including cycle time, quality scores, and productivity
• Coach, develop, and hold team members accountable to performance expectations
• Identifyand implement process improvements to increase efficiency and reduce bottlenecks
• Maintain strong product knowledge across RV systems (electrical, plumbing, HVAC, appliances, etc.) to supporttheteam and troubleshoot issues
• Communicate effectively with internal stakeholders on unit status, timelines, and escalations
• Resolve issues quickly to minimize delays and ensure operational continuity
• Identifyopportunities to improve margin through efficient laborutilizationand value-added services

Whatyou’llbring

• 3–5+ years of experience in service operations, service management, or a related field (RV or automotive preferred)
• Proven ability to lead and develop a team in a fast-paced, performance-driven environment
• Strong operational mindset with the ability to manage workflows, prioritize tasks, and drive results
• Excellent communication skills with the ability to collaborate across departments
• Strong problem-solving skills with a focus on efficiency and continuous improvement
• Comfortable working with CRM systems, service software, and general computer tools
• High attention to detail with a commitment to quality and accountability
• Positive, professional attitude witha strong senseof ownership
• Ability to pass a background and drug test
• Demonstrate alignment with the Company’s vision, mission, and core values in all interactions

Expected Results

• Consistent on-time completion of internal units aligned with dealership inventory needs
• High internal service quality scores with minimal rework or delays
• Improved department productivity and reduced cycle times
• Strong teamengagement, accountability, and performance
• Clear visibility into service operations through tracking and reporting of key metrics
• Increased operational efficiency contributing to overall dealership profitability

Whowe are

Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.

We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• RV Borrowing Program
• Incredible Team Culture

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.