Service Manager II — P&L, Delivery & Team Leadership

Computacenter AG & Co. oHG; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our customers source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.

This senior role holds full accountability for own work, leads high-level consultancy, manages budgets and P&L, and partners with senior management to drive value and performance across critical IT projects in the United States.

Qualifications

• Experience managing a P&L.
• Experience managing SLAs, KPIs, and performance metrics.
• Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
• Experience in dealing with and influencing multi-tier management.
• You must be authorized to work in the United States.

Responsibilities

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
• Manage and implement projects relevant to the specialist area.
• Manage, develop, and coach a team of staff and implement performance management solutions where required.
• Develops and motivate the team to help ensure the delivery of function and business targets.
• Assess situations, issues, and opportunities and escalate when appropriate.
• Acting as a point of escalation on complex issues and providing appropriate support to other team members.
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
• Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
• Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
• Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

Skills

P&L management

SLA management

KPIs and performance metrics

multi-tier management

risk management

team coaching and development

Education

Advanced degree or equivalent

Tools

ServiceNow

Job description

Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our customers source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.

This senior role holds full accountability for own work, leads high-level consultancy, manages budgets and P&L, and partners with senior management to drive value and performance across critical IT projects in the United States.