Service Manager 2

Computacenter; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Computacenter is seeking a senior professional to lead and own project delivery within the US. You will manage a team, drive milestones, and align with business targets while maintaining budget discipline.

You will act as a senior consultant to customers and peers, manage P&L, and report on risks and performance metrics to executive stakeholders in a fast-paced environment.

Qualifications

• Experience managing a P&L and budgetary controls.
• Proven ability to manage SLAs, KPIs and performance metrics.
• Experience reporting monthly Risk Impact Assessments (RIA).

Responsibilities

• Provide high-level consultancy to peer group, customers, and direct reports.
• Manage and implement projects in the specialist area.
• Develop, coach, and manage a team; drive performance management.
• Motivate the team to deliver function and business targets.
• Establish relationships with Senior Management to sustain client trust.
• Make decisions impacting project results, deadlines, and budget.
• Ensure alignment with information security policies and raise risks.

Skills

P&L management

SLA/KPI governance

Performance metrics

Multi-tier management

US work authorization

Education

Advanced degree preferred

Tools

ServiceNow

Job description

Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments.

What you’ll be doing

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
• Manage and implement projects relevant to the specialist area.
• Manage, develop, and coach a team of staff and implement performance management solutions where required.
• Develops and motivate the team to help ensure the delivery of function and business targets.
• Assess situations, issues, and opportunities and escape when appropriate.
• Acting as a point of escalation on complex issues and providing appropriate support to other team members
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
• Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
• Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
• Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

What you have

• Experience managing a P&L.
• Experience managing SLAs, KPIs, and performance metrics.
• Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
• Experience in dealing with and influencing multi-tier management.
• You must be authorized to work in the United States.

Bonus Points

• Advanced academic background, preferably to good degree level or equivalent.
• Proven track record of work experience in a challenging commercial environment.
• ServiceNow experience.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us