Service Manager II

Westminster Management; Annapolis (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee housing discounts

401k match

Health insurance (no waiting period)

Tuition reimbursement

Relocation bonuses

Job summary

Westminster Management is seeking a Property Maintenance Manager to lead and oversee daily maintenance, inspections, and training for a multifamily community. You will guide a maintenance team, handle service requests, and ensure operations run smoothly in all weather.

The role emphasizes safety, strong communication with staff and residents, budget awareness, vendor management, and a hands-on approach to maintaining high standards.

Qualifications

• 3+ years of experience in multifamily property management or 5+ years in property management.
• In-depth knowledge of maintenance practices, safety protocols, and fair housing regulations.
• Leadership experience, with a track record of managing teams.
• Experience with property management software (Yardi) and PO systems; Microsoft Office; Teams and Zoom.
• On-call and extended hours availability.
• A valid Driver’s License.

Responsibilities

• Lead and supervise a dynamic maintenance team to deliver top-notch service.
• Oversee all community maintenance work, including service requests and repairs.
• Maintain effective maintenance programs to protect and maintain the property.
• Keep inventory of equipment, tools, and supplies.
• Serve as a role model and ensure policies and procedures are followed.
• Maintain a safe, sanitary, and comfortable living environment for residents and staff.
• Communicate effectively with staff, residents, and leadership.
• Conduct cost-benefit analyses and manage vendor contracts to optimize service delivery.
• Prepare maintenance reports, inventory updates, and team evaluations.
• Train, mentor, and inspire maintenance staff.

Skills

Leadership

Maintenance knowledge

Vendor management

Yardi software

Microsoft Office

Teams and Zoom

On-call availability

Driver's License

Tools

Yardi

Purchase order systems

Microsoft Office

Teams

Zoom

Job description

Join Our Team as a Property Maintenance Manager – Lead the Way in Property Maintenance!

Are you ready to make a real impact and showcase your leadership skills in property management? At Westminster Management, we believe in empowering our team members to lead, grow, and thrive—and we want YOU to be part of our journey!

As a Property Maintenance Manager, you'll oversee everything from daily maintenance tasks and building inspections to training and mentoring our team. You’ll be key in keeping our property in top shape, building strong relationships with residents, and ensuring everything runs smoothly – rain or shine!

What You'll Do:

• Lead with Excellence!Lead and supervise a dynamic maintenance team to deliver top-notch service.
• Own Your Own Impact!Oversee all community maintenance work, including service requests, preventive, and emergency repairs, and more!
• Master Maintenance!Maintain effective maintenance programs to protect and maintain the property.
• Stay Ahead!Keep an inventory of equipment, tools, and supplies.
• Be a Role Model!Serve as a role model for maintenance staff and set the standard for professionalism by following all policies and procedures.
• Safety First!Maintain a safe, sanitary, and comfortable living environment for residents and staff.
• Communicate Clearly!Communicate effectively with staff, residents, and property management leadership to ensure the community is well-maintained.
• Drive Results:Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget.
• Strategize for Success:Prepare maintenance reports, inventory updates, and team evaluations.
• Inspire Growth:Train, mentor, and inspire your maintenance staff to reach new heights.

What You’ll Bring to the Team:

• Experience That Shines:3+ years of experience in multifamily property management or 5+ years in property management.
• Knowledge You Can Count On:In-depth knowledge of maintenance practices, safety protocols, and fair housing regulations.
• Leadership Skills:Leadership experience, with a track record of managing teams and fostering strong working relationships.
• Tech Savvy:Experience with property management software-Yardi preferred, purchase order systems, Microsoft Office, and collaboration tools like Teams and Zoom.
• Flexibility:Ability to work on-call and extended hours (including weekends and holidays).
• Hight Standards:A hands-on approach and a commitment to maintaining high standards of work and safety.
• Physical ReadinessComfortable with tasks that involve bending, kneeling, and working in confined spaces. Ability to climb ladders (up to 30 feet) and walk multiple flights of stairs daily. Flexibility to work indoors and outdoors, in all weather conditions.
• License:A valid Driver’s License!

Why You’ll Love This Role:

• Competitive Pay & Perks!Your hard work and success are rewarded with great wages, bonuses and PTO!
• Awesome Benefits!We offer employee housing discounts, 401k match, health insurance with no waiting period, tuition reimbursement, relocation bonuses and more!
• Growth Opportunities!We’re invested in your career and offer training and advancement paths.
• Team Spirit!Work with a supportive and fun group of people who value your contributions.
• Variety!Every day is different, keeping your work fresh and engaging.
• Make a Difference!Play a key role in creating a safe and welcoming community for residents.