Service Manager I

Lone Star National Bank; Rio Grande City (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Lone Star National Bank in Rio Grande City, TX is seeking a Teller Supervisor to lead daily teller operations, ensure transaction accuracy, and uphold service standards.

You will train and coach tellers, manage cash controls and audits, and handle escalations while maintaining regulatory compliance.

The role requires a high school diploma, 3–5 years teller experience (or 3 years at Lone Star National Bank), bilingual English/Spanish, and MS Office proficiency.

Qualifications

• Lead teller operations and ensure transaction accuracy and cash controls.
• Supervise hiring, training, scheduling, coaching, and evaluation of tellers.
• Ensure compliance with audits, Reg CC, BSA/OFAC, and bank policies.
• Provide exceptional customer service and resolve issues with professionalism.

Responsibilities

• Lead teller operations and ensure transaction accuracy and cash controls.
• Supervise hiring, training, scheduling, coaching, and evaluation of tellers.
• Ensure compliance with audits, Reg CC, BSA/OFAC, and bank policies.
• Provide exceptional customer service and resolve issues with professionalism.

Skills

Teller operations

Customer service

Coaching staff

Bilingual English/Spanish

MS Office

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Details: Job Location: Rio Grande City Medical - Rio Grande City, TX 78582, JOB DESCRIPTION

ESSENTIAL DUTIES

• Creates a welcoming environment and communicates professionally and effectively with customers and team members
• Consistently models and reinforces exceptional service standards and operational discipline
• Leads all teller operations, including transaction accuracy, cash controls, audits, compliance, risk management, and service execution
• Supervises the hiring, training, scheduling, coaching, evaluating, and counseling of teller staff
• Conducts teller observations, reviews large transactions, Reg CC holds, and exception handling
• Manages cash operations, including cash ordering, vault limits, dual controls, and surprise cash audits
• Ensures adherence to internal policies, procedures, and regulatory requirements related to teller operations
• Prepares and reviews teller-related reports and documentation as required
• Serves as the escalation point for teller issues, discrepancies, and operational concerns
• Performs teller transactions as needed to support operational flow and coverage
• Maintains accountability for assigned cash and ensures accuracy at all times
• Partners with the Banking Center Manager to support branch goals related to service quality, productivity, and operational effectiveness
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel
• Performs other related duties as required and assigned

Qualifications

• High School Diploma or GED required
• Bachelor's degree in business, marketing, or related field, preferred
• Minimum 3-5 years of teller experience, or 3 years of teller experience at Lone Star National Bank
• Demonstrated knowledge of teller operations, audits, and compliance controls
• Proven ability to coach, develop, and lead frontline staff
• Strong decision-making and problem-solving skills within a regulated environment
• Demonstrated ability to retain and consistently apply detailed operational and regulatory procedures
• High level of integrity, accountability, and attention to detail
• Ability to learn and adapt to new information, procedures, and technology platforms
• Proficiency in personal computers and Microsoft Office applications (Word, Excel, Outlook)
• Bilingual in English and Spanish required
• Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate

ORGANIZATION

This position reports to the Banking Center Manager

This position oversees the Tellers

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank's Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

ATTENDANCE

• Be at your workstation ready for work by the start of each workday
• Remain at your workstation, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
• Take only the time normally allowed for breaks
• Call in and notify your supervisor or another member of management if you are going to be either absent or tardy
• Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.