Service Manager II (SA)

Lone Star National Bank; San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Lone Star National Bank is seeking a Service Manager II (SA) in San Antonio, TX to lead and develop the banking center team, ensure achievement of goals, and drive exceptional customer service. You will oversee teller operations, cross-sell bank products, and coach staff to maximize productivity and growth.

The role emphasizes strong leadership, compliance knowledge, and adaptability to evolving financial solutions, with responsibilities reporting to the Banking Center Manager (SA).

Qualifications

• High School Diploma or GED
• Bachelor's degree in business, marketing or related field preferred
• 5 years teller experience or 3 years at Lone Star National Bank
• Prior management experience
• Leadership role experience may substitute for management requirement
• Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA/CIP
• Proficient in using personal computers, Microsoft Word, Excel and Outlook
• Bilingual in English and Spanish, preferred
• Flexible hours Monday through Friday with Saturday rotation

Responsibilities

• Provides a welcoming environment and communicates effectively with customers and team members
• Leads, coaches, motivates and develops the team to reach full potential
• Manages teller operations including audit, compliance, risk, sales, service and opening/closing
• Oversees hiring, daily activities, coaching, evaluating and counseling staff
• Cross-sells bank products and refers customers to partners for more complex needs
• Maintains cash drawer balance and assists teller line as needed
• Ensures compliance with banking laws and internal controls

Skills

Management experience

Bilingual English/Spanish

MS Word, Excel, Outlook

Customer service excellence

Adaptability with technology

Education

Bachelor's degree in business/marketing/related field

High School Diploma or GED

Job description

Job Details

Job Location: San Antonio Zarzamora - San Antonio, TX 78224, Position Type: Full Time, The Service Manager II (SA)is an enthusiastic, highly motivated self-starter with a strong work ethic responsible for ensuring the banking center’s goals and objectives are executed. Will participate in creating local strategies focused on maximizing the banking center’s productivity and employee development. The Service Manager II(SA)will lead, coach, motivate and develop their respective team to achieve their full potential.

ESSENTIAL DUTIES

• Provides a welcoming environment and communicates effectively and professionally with customers and team members.
• Displays a passion for serving others and consistently coaches the team to provide exceptional quality service
• Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers
• Manages all teller operations, including but not limited to audit, compliance, risk, sales, service, opening/closing and facility upkeep
• Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff
• Provides a complete range of customer service including opening all types of new accounts, credit cards, loans, and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
• Actively contributes to help meet the banking center’s goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as; Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management
• Assist the teller line as needed and maintains and balances the cash drawer by accounting for cash assigned, received and disbursed
• Maintains current knowledge and adheres to all new account’s compliance rules/regulations and internal audit controls related to banking center lobby operations
• Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel
• Performs other related duties as required and assigned

Qualifications

• High School Diploma or GED
• Bachelor’s degree in business, marketing or related field, preferred
• An equivalent amount of experience in sales, marketing or operations may substitute the degree preference
• (5) years of teller experience or (3) years of teller experience at Lone Star National Bank
• Prior management experience
• Equivalent leadership role experience may be substituted for management requirement
• Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP
• Ability to learn and adapt to new information and technology platforms
• Proficient in using personal computers, Microsoft Word, Excel and Outlook
• Bilingual in English and Spanish, preferred
• Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)

ORGANIZATION

This position reports to the Banking Center Manager (SA)

This position oversees the Tellers

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures.Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

Equal Opportunity

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Other

Management reserves the right to change this position description at any time according to business needs.