Service Manager - Heavy Equipment & Retrofit Projects

Federal Signal Corporation; Billings, Northern (MT, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid holidays

Paid vacation

401(k) with matching

Job summary

Mark Rite Lines Equipment Company, a Federal Signal subsidiary, seeks a results-driven leader to manage the Billings-based Service Center. You will coordinate field techs, drive retrofit projects, and oversee warranty coordination while ensuring superb customer satisfaction and compliant operations.

Ideal candidate brings 5+ years in service operations, strong project management, and a track record of continuous improvement. This role is on-site in Billings with travel as needed.

Qualifications

• Demonstrated leadership and people-management skills with the ability to motivate, coach, and develop employees.
• Strong knowledge of service, repair, warranty, retrofit, and field service operations.
• Strong project management skills with the ability to manage multiple projects, priorities, timelines, and budgets.
• Excellent interpersonal, communication, and customer service skills.
• Strong problem-solving and decision-making abilities with the ability to develop creative and effective solutions.
• Ability to collaborate effectively across Sales, Production, Engineering, Quality, and other departments.
• Strong organizational skills and attention to detail.
• Ability to analyze customer feedback, market trends, and operational data to identify opportunities for improvement and business growth.
• Ability to manage staffing needs, resources, inventory, expenses, and job costing.
• Working knowledge of applicable OSHA, DOT, EPA, state, and federal requirements.
• Proficiency with CRM, ERP, or other business management systems.

Responsibilities

• Oversee daily Service Center operations to ensure efficient, high-quality service and strong business performance.
• Partner with Sales Project Managers to develop retrofit project agreements, scope, timelines, budgets, documentation, and execution plans.
• Lead pre-production reviews and coordinate cross-functional teams, resources, logistics, sales layouts, and Bill of Material (BOM) releases for retrofit projects.
• Coordinate field technician schedules for equipment startups, warranty repairs, and service needs while maintaining accurate production and project status.
• Maintain regular customer communication regarding project progress, repair status, and next steps to ensure a positive customer experience.
• Visit customer sites with field personnel to identify service needs and provide feedback to the factory to improve product quality and customer satisfaction.
• Lead customer issue resolution and provide guidance on warranty coverage, goodwill, and policy adjustments.
• Oversee service, product safety, and service campaigns and ensure timely completion.
• Develop and conduct customer training focused on the safe and proper operation of MRL equipment.
• Maintain accurate CRM records, work orders, job costing, inventory information, and service documentation.
• Identify opportunities to grow the service business and improve operations through customer feedback, market trends, retrofit opportunities, and continuous improvement.
• Ensure appropriate staffing, asset management, regulatory compliance, and employee leadership while promoting MRL's values and commitment to customer service.
• Perform other duties, assignments, and special projects as assigned.

Skills

Leadership

Project management

Customer service

Interpersonal skills

Problem solving

Cross-functional collaboration

Organization

Data-driven decision making

Staffing and budgeting

Regulatory knowledge (OSHA/DOT/EPA)

CRM/ERP proficiency

Education

Bachelor's degree in Business Administration/Operations/Engineering

Tools

CRM

ERP

Job description

Mark Rite Lines Equipment Company, a Federal Signal subsidiary, seeks a results-driven leader to manage the Billings-based Service Center. You will coordinate field techs, drive retrofit projects, and oversee warranty coordination while ensuring superb customer satisfaction and compliant operations.

Ideal candidate brings 5+ years in service operations, strong project management, and a track record of continuous improvement. This role is on-site in Billings with travel as needed.