Service Manager - GA

Crane; Sacramento (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Medical, dental, vision, life and AD&D

Job summary

PALFINGER is seeking a Service Manager for the Forest Park area to lead shop and field service operations. You will train technicians, schedule staff, and manage branch expenses while ensuring high service quality and customer satisfaction.

The role requires strong communication and technical knowledge of Palfinger products, plus experience managing a team and collaborating across locations. A customer‑focused, entrepreneurial mindset is essential.

Qualifications

• Minimum 5 years in broad/general shop/service management or 10 years in truck/crane equipment industry.
• Strong computer skills, including Windows Word/Excel/PowerPoint and CRM usage.
• Excellent written, presentation, and verbal communication skills.
• Technical knowledge of Palfinger products and related equipment.

Responsibilities

• Apply knowledge of Palfinger products and other key suppliers to service operations.
• Train and assist technicians on products and PUSA services.
• Schedule in‑house and field technicians for the location.
• Approve and manage expenses for daily branch operations.
• Review workload plans, labor, and customer needs for current and future periods.
• Collaborate with other locations to meet customer needs.
• Strive for zero defects on service and maintain customer base knowledge.
• Track service activities through the company CRM system and maintain WIP.
• Produce quotes aligning customer expectations with costs.
• Report to PUSA’s Service Manager and operate with minimal supervision.

Skills

CRM software

Windows Office

Communication

Independence

Education

Experience: shop/service management

10 years in truck/crane industry

Tools

MS Office

CRM software

Job description

Responsibilities

• Apply detailed knowledge of Palfinger products and other key suppliers.
• Train and assist service technicians on all products and PUSA services.
• Manage and schedule in‑house and field service technicians for the location.
• Approve and manage expenses and costs for daily branch operations.
• Review location plans for current and future workloads, including labor and customer needs.
• Collaborate with other locations as needed to ensure customer needs are met.
• Strive for zero defects on service.
• Maintain detailed knowledge of the local customer base and competition.
• Track and approve service activities through the company’s CRM system.
• Maintain a current WIP and process accordingly.
• Produce quotes that align customer expectations with accurate costs.
• Communicate actively and courteously with internal support.
• Adopt a customer‑focused approach toward both external and internal customers.
• Operate with minimal supervision, demonstrating an entrepreneurial drive in daily activities.
• Report directly to PUSA’s Service Manager.

Qualifications

• High school diploma or GED required.
• Minimum of 5 years experience in broad/general shop/service management or 10 years within the truck equipment/crane equipment industry.
• Strong computer skills, including knowledge of Windows applications such as Word, Excel, PowerPoint, and the company CRM.
• Proven ability to work independently, take initiative, and be resourceful.
• Strong written, presentation, and verbal communication skills.
• Technical knowledge of Palfinger products.
• Good people skills and the ability to view situations from a business standpoint.

Benefits

• Competitive compensation.
• 401(k) with company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short‑ and long‑term disability as applicable.
• Wellness program.
• Paid company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

Location: 5178 Old Dixie HWY, Forest Park, GA 30297

PALFINGER is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.