Service Manager - Forestville, MD

The Goodyear Tire & Rubber Company; Forestville (MD); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Dental

Vision

Life insurance

Vacation/sick time

Employee discounts

Job summary

Just Tires, a Goodyear company, is seeking a Service Manager to lead the service department. You will schedule staff, manage appointments, and coordinate workflows to ensure timely, high-quality work for guests.

You will drive tire and service sales while building strong guest relationships and ensuring satisfaction through effective communication between technicians and guests. Training and safety are emphasized in this role.

Qualifications

• Minimum 1 year of automotive service management experience.
• Valid driver’s license.
• Must be at least 18 years of age.
• No relocation offered for this position.

Responsibilities

• Manage the service department by scheduling associates, appointments and organizing workflow to deliver quality work on time to guests.
• Drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and act as liaison between technicians and guests to ensure satisfaction.
• Contribute to training and development of service department staff.
• Explain warranties, promotions, and advertisements to guests.
• Use tools provided to make recommendations based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks including lifting tires and wheels and standing for extended periods.

Skills

Automotive service management

Customer service

Education

High School Diploma or GED

Job description

The pay range for this position is $21.00 - $27.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.

Just Tires is an automotive service provider that has a high focus on customer experience and satisfaction. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Just Tires, we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working team players who can deliver results. Just Tires is a Goodyear company. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!

General Description:

As a Service Manager you will gain hands-on experience in one of Just Tires by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today!

Responsibilities will include, but will not be limited to:

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines,
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications:

• Minimum 1 year of previous Automotive Service management experience
• Valid driver's license
• Must be at least 18 years of age
• High School Diploma or GED
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

• Previous automotive service sales experience
• Previous automotive service experience

Position Criteria:

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures

GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYER

Goodyear is an Equal Employment Opportunity and Aff…? All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.