Service Manager - Forestville, MD

The Goodyear Tire & Rubber Company; District Heights (MD); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Disability insurance

Tuition assistance

Paid sick leave

Paid vacation

Tire discounts

Certification reimbursement

Job summary

The Goodyear Tire & Rubber Company is seeking a Service Manager for Just Tires in the United States. You will gain hands-on experience by leading the service department, scheduling staff, and coordinating workflows to deliver high-quality work on time for guests.

You will drive sales through tire and service offerings, build strong guest relationships, and mentor team members. A focus on safety, training, and exceptional customer service is expected in a fast-paced environment.

Qualifications

• Strong work ethic and independence to produce results with limited guidance.
• Proven ability to work in a team and communicate effectively with guests and technicians.
• Ability to review, analyze, and interpret information to identify problems and make decisions.

Responsibilities

• Manage the service department by scheduling associates, service appointments, and organizing workflow to deliver quality work on time to guests.
• Drive sales through guest interactions including tire and service sales and promotions.
• Build guest relationships and ensure satisfaction as the liaison between technicians and guests.
• Contribute to training and development of service department staff.
• Explain warranties, promotions, and advertisements to guests and ensure proper messaging.

Skills

Work ethic

Teamwork

Communication

Decision making

Problem solving

Education

High school diploma or GED

Job description

Pay Range & Benefits

The pay range for this position is $21.00 - $27.00/hr; however, base pay offered may vary depending on factors such as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.

Just Tires is an automotive service provider that has a high focus on customer experience and satisfaction. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Just Tires, we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working team players who can deliver results.

General Description

As a Service Manager you will gain hands‑on experience in one of Just Tires by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to guests. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments, and organizing workflow to deliver quality work on time to guests


• Help drive and reach sales goals through guest interactions including tire and service sales


• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests


• Contribute to the training and development of service department associates


• Articulate all warranties, promotions, and advertisements


• Utilize tools provided to make recommendations to guests based on manufacturing guidelines


• Maintain a clean and safe work and guest area


• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

Basic Qualifications

• Minimum 1 year of previous automotive service management experience


• Valid driver's license


• Must be at least 18 years of age


• High school diploma or GED


• No relocation is being offered for this position


• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous automotive service sales experience


• Previous automotive service experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others


• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork


• Ability to review, analyze, and interpret information, identify problems, and make decisions


• Ability to read, understand, and follow procedures and guidelines


• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays


• Commitment to following established safety policies and procedures