Customer Advisor (Sales/Service) - Montclair, CA

Goodyear; Montclair, Northern (CA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

medical

prescription

dental

vision

401(k)

life insurance

disability

tuition assistance

sick and vacation time

discounts

Job summary

Goodyear's Just Tires in Montclair, CA seeks a Customer Sales Advisor to build guest relationships and drive tire and service sales. You will greet guests, understand needs, explain warranties and promotions, and guide them from check-in to checkout with accurate time estimates.

The role requires a valid driver's license, being at least 18, and legal work authorization in the U.S. Basic benefits accompany the position and opportunities for advancement exist.

Qualifications

• Prior guest service experience.
• Valid driver's license.
• Must be at least 18 years of age.
• Legally authorized to work in the U.S. without sponsorship.

Responsibilities

• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction through understanding their needs.
• Describe warranties, advertising, and promotions of products and services.
• Manage guest interactions from check-in to check-out and schedule appointments.
• Make recommendations based on manufacturer recommendations.
• Promote self-development via company training tools.
• Maintain a clean and safe work and guest area.
• Perform manual tasks including lifting tires and wheels, standing, bending, and squatting.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma or GED

Job description

Starting Pay: $18 - $24 Hourly (DOE) + Weekly Pay & Incentives

Location: 8915 Central Avenue, Montclair CA

Just Tires is an automotive service provider that has a high focus on customer experience and satisfaction. We offer a fun, fast paced work environment, with competitive base pay.

• medical
• prescription
• dental
• vision
• 401(k)
• life insurance
• disability
• tuition assistance
• sick and vacation time
• discounts

Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

• medical plans
• 401(k)
• certification reimbursement
• paid vacations

We invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working team players who can deliver results. Just Tires is a Goodyear company.

General Description

As a Customer Sales Advisor, you will gain hands‑on experience in one of Just Tires centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team- environment. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities

• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Understand and be able to describe all warranties, advertising, and promotion of products and services
• Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
• Make recommendations to guests based on manufacturing recommendations
• Promote self-development by utilizing Company provided training tools
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• High School Diploma or GED
• Previous Automotive Guest Service experience
• Previous Tire Sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures