Service Manager: Equipment Maintenance & Team Leader

Sunbelt Rentals, Inc.; North Charleston (SC); On-site; USD 65,000 - 77,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Paid Time Off after 30 days

Job summary

Sunbelt Rentals, Inc. is seeking a Service Manager to lead the servicing of company and customer equipment in a timely, effective manner. You will manage repairs, schedules, parts, and staff while upholding safety standards.

You will oversee documentation, reporting, and customer satisfaction, with a focus on efficiency and quality control. The role includes coordinating with vendors and promoting a safe work environment.

Qualifications

• Valid driver's license.
• Extensive experience in repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning, scheduling and supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manage the repair and maintenance of company owned and customer equipment, including yard supervision (Ready to Rent, Returned, Down).
• Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
• Order parts to maintain adequate supplies.
• Provide training and assistance to staff mechanics.
• Collaborate with equipment vendors to learn maintenance requirements for new inventory.
• Evaluate equipment after repairs, maintenance or safety checks.
• Document equipment status before and after rental.
• Handle customer complaints regarding equipment condition or operation.
• Promote safety awareness and perform quality control checks.
• Update, maintain and organize equipment service records; create, update, close and bill work orders.
• File warranty claims in a timely fashion; commission new equipment; manage parts inventory.
• Disposal of solid and hazardous material waste; generate comprehensive service reports.

Skills

Valid driver's license

Self-propelled platforms & lifts

Work planning & scheduling

Equipment safety understanding

Maintenance issue knowledge

Planning & management

Computer literacy

Reporting experience

Inventory management

Job description

Sunbelt Rentals, Inc. is seeking a Service Manager to lead the servicing of company and customer equipment in a timely, effective manner. You will manage repairs, schedules, parts, and staff while upholding safety standards.

You will oversee documentation, reporting, and customer satisfaction, with a focus on efficiency and quality control. The role includes coordinating with vendors and promoting a safe work environment.