Service Manager: Elevate Guest Experience & Operations

Ontario Trillium Foundation; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Walk-On’s Sports Bistreaux is seeking a Service Manager to lead the Front of House team and drive exceptional guest experiences while boosting sales and profitability. The role blends hands-on leadership with adherence to Walk-On’s standards and a positive, team-oriented environment.

You will train and coach staff, manage schedules, control costs, and ensure compliance with safety regulations, delivering outstanding service across all shifts.

Qualifications

• Minimum 2 years of management experience in a full-service, high-volume restaurant.
• Proven success in leadership and operational management.
• Strong communication, organization, and team-building skills.
• Ability to work collaboratively with management and staff to achieve results.
• Must be able to work nights, weekends, and holidays as required.

Responsibilities

• Ensure consistent execution of Walk‑On’s recipes, portioning, and service standards.
• Supervise bar operations to maximize profitability and ensure compliance with beverage laws.
• Maintain high standards of cleanliness, safety, and guest satisfaction.
• Fill in where needed to ensure smooth operations and outstanding service.
• Train, coach, and evaluate FOH team members to maintain high performance.
• Provide feedback, enforce policies, and administer fair and consistent corrective action.
• Promote teamwork, accountability, and a fun, positive work environment.
• Prepare schedules, reports, and other operational documentation accurately and on time.
• Monitor labor and controllable costs while ensuring all positions are staffed appropriately.
• Ensure proper receiving, storage, and inventory control for all products and equipment.
• Support marketing, advertising, and promotional initiatives to drive sales.
• Comply with all federal, state, and local regulations, including labor, health, and safety requirements.
• Follow company policies and procedures for cash handling and restaurant operations.

Skills

Leadership

Communication

Organization

Team-building

Flexibility

Job description

Walk-On’s Sports Bistreaux is seeking a Service Manager to lead the Front of House team and drive exceptional guest experiences while boosting sales and profitability. The role blends hands-on leadership with adherence to Walk-On’s standards and a positive, team-oriented environment.

You will train and coach staff, manage schedules, control costs, and ensure compliance with safety regulations, delivering outstanding service across all shifts.