Front of House Manager

Walk-Ons Sports Bistreaux; Fayetteville (AR); On-site; USD 55,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Career development

Job summary

Walk-Ons Sports Bistreaux in Fayetteville, AR is seeking a Front of House Manager to lead daily restaurant operations and inspire guest-centered leadership. The Hospitality Manager role focuses on delivering sales and profit through exceptional guest experiences while maintaining Walk-Ons’ standards and processes.

Responsibilities include staff engagement, training, scheduling, cash handling, and compliance with health, safety, and labor regulations.

Qualifications

• Experience leading a full-service, high-volume restaurant is preferred.
• Strong leadership and team-building abilities.
• Excellent communication and guest-service orientation.

Responsibilities

• Maintain constant floor presence, greet and engage guests.
• Ensure adherence to policies, procedures, standards, and training.
• Drive sales, service quality, and facility appearance with a positive work environment.
• Manage cash handling and reporting per policy.
• Assist across roles to maintain guest service and smooth operations.
• Prepare records, reports, and schedules in a timely way.
• Oversee equipment maintenance and compliance with safety rules.
• Schedule labor to meet activity and control labor costs.
• Enforce policies, administer coaching consistently, document actions.
• Ensure health, safety, and labor compliance at the location.
• Coordinate marketing, advertising, and promotions at the location.
• Perform other duties as assigned by General Manager.

Skills

Management experience

Leadership

Team coordination

Communication skills

Job description

Description

Thank you for your interest in one of the fastest growing franchises in America, Walk-Ons Sports Bistreaux. Every position from the host stand to the heart of the house are instrumental to our winning culture!

Walk-Ons has the perfect gameday atmosphere with a taste of Louisiana to keep you wanting more. Our passion for food and fun are on display every day, and we need you to help us win championships! At Walk-Ons we value team camaraderie, and we play for the name on the front not the back.

The Front of House Manager is responsible for the daily operations and inspires leadership in the restaurant. The Hospitality Manager is responsible for delivering sales and profits through exceptional guest experience at their location with a strong commitment to systems that support our unique positioning as a brand and the Walk-Ons Way of doing everything we do.

Requirements

Key Responsibilities

• Maintain constant floor presence, actively greeting, welcoming and engaging with guests
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed to ensure guest service standards and efficient operations
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurants receiving policies and procedures
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures; complete appropriate documentation of any disciplinary or corrective coaching
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests
• Carry out restaurant marketing, advertising, and promotional activities and campaigns
• Perform other duties as assigned by General Manager

Skills/Qualifications

• Management experience in a full-service, high-volume restaurant preferred but not required.
• Solid track record of success in previous assignments demonstrating upward career tracking
• Strong communication and leadership skills
• Ability to work as a team with management staff and employees

You’ll Thrive Here if You:

• Winning personality
• Consistent positive attitude
• Teamwork mentality

What We Offer

• Competitive salary with performance-based incentives.
• Career development opportunities within the Walk-Ons brand.
• A dynamic and supportive work environment.
• Comprehensive benefits package, including health, dental, 401K, and vision insurance.