Service Writer/Advisor

United Ag & Turf; Terrell (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401K Match

Health Benefits

Paid Holidays & PTO

Job summary

United Ag & Turf in Terrell, TX is seeking a Service Department Operations Manager to oversee daily service operations and drive efficiency while ensuring excellent customer satisfaction across all service centers.

Responsibilities include managing work orders, coaching technicians, coordinating schedules, and enforcing warranties and training. Requires 1+ year in service dept operations and strong communication skills.

Qualifications

• Excellent customer service skills.
• Ability to write and speak effectively to individuals and groups.
• Ability to lead a team and hold people accountable.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles related to service operations.
• Ability to analyze internal reports.
• Willing to work extended hours and weekends as needed.

Responsibilities

• Manages the entire work order cycle from generation through closing and invoicing.
• Sells service labor and parts ensuring technicians are productive to meet budgets.
• Collaborates with Service Manager on process improvements.
• Enforces service department processes to ensure customer satisfaction.
• Schedules and assigns jobs according to staff skills.
• Reviews work orders for accuracy prior to billing.
• Ensures warranty and product improvement programs are completed on time.
• Maintains department tools, equipment, and vehicles in good condition.
• Coaches and develops employees and fosters teamwork.

Skills

Customer service

Team leadership

Communication

John Deere familiarity

Financial understanding

Analytical skills

Hours flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

Description

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

Purpose

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities

• Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with Service Manager to identify and execute continuous process improvements
• Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Actively coaches, develops and helps employees grow their capabilities
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that company’s reputation and image in the community is consistent with company Core Values

Benefits Include

• Competitive Salary plus bonus
• 401K Match
• Health Benefits
• Paid Holidays and Paid Time Off

Requirements

Experience, Education, Skills and Knowledge:

• 1+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet based functions
• Ability to write and speak effectively to individuals and groups
• Ability to effectively lead a team and hold people accountable
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends as needed
• Excellent customer service skills
• High School Diploma or equivalent experience