Service Manager - Creole Cuisine Restaurant Concepts

Boulevard American Bistro; New Orleans (LA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

401(k) with company match

Paid time off

Paid parking

Career growth

Job summary

Creole Cuisine Restaurant Concepts in New Orleans seeks an experienced Service Manager to lead front-of-house operations, develop teams, and deliver memorable guest experiences as part of a growing restaurant portfolio. You will drive service excellence, coach staff, and support daily operations to meet guest expectations.

The role requires strong hospitality leadership, communication, and a solid understanding of restaurant financials, with flexibility for evenings and weekends.

Qualifications

• Experience in full-service restaurant leadership.
• Strong front-of-house operations knowledge and floor presence.
• A passion for hospitality and developing people.
• Proven ability to lead, coach, and motivate a team.
• Strong communication, organization, and problem-solving skills.
• Understanding of restaurant financials and labor management.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Lead front-of-house operations and maintain a strong management presence throughout service.
• Deliver exceptional guest experiences and take ownership of guest concerns and service recovery.
• Coach, train, motivate, and develop front-of-house team members.
• Lead pre-shift meetings and support smooth opening, service, and closing operations.
• Maintain high standards for hospitality, service, cleanliness, safety, and restaurant appearance.
• Support staffing, scheduling, labor management, and other key operational needs.
• Partner closely with culinary and restaurant leadership to ensure a seamless guest experience.
• Support the General Manager in achieving operational and financial goals.
• Lead by example and help create a positive, accountable, and team-focused culture.

Skills

Front-of-house leadership

Floor presence

People development

Coaching and motivation

Communication skills

Organizational skills

Problem-solving skills

Understanding of restaurant financials

Job description

Great hospitality starts with great leadership.

Creole Cuisine Restaurant Concepts is seeking experienced, hands-on Service Managers to join our growing portfolio of restaurants throughout the New Orleans area.

As a Service Manager, you'll lead from the floor — developing your team, creating memorable guest experiences, and helping drive successful restaurant operations. We're looking for hospitality leaders who set high standards, lead by example, and bring our Core Values of Commitment, Integrity, Generosity, and Fun to life every day.

Why Join Creole Cuisine?

• $55,000–$65,000 annual salary
• Performance bonus potential
• Weekly pay
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid time off — increases with tenure
• Paid parking
• Career growth and advancement opportunities
• Dedicated in-house support teams to help you succeed

What You'll Do

• Lead front-of-house operations and maintain a strong management presence throughout service
• Deliver exceptional guest experiences and take ownership of guest concerns and service recovery
• Coach, train, motivate, and develop front-of-house team members
• Lead pre-shift meetings and support smooth opening, service, and closing operations
• Maintain high standards for hospitality, service, cleanliness, safety, and restaurant appearance
• Support staffing, scheduling, labor management, and other key operational needs
• Partner closely with culinary and restaurant leadership to ensure a seamless guest experience
• Support the General Manager in achieving operational and financial goals
• Lead by example and help create a positive, accountable, and team-focused culture

What We're Looking For

• Restaurant leadership or management experience in a full-service environment
• Strong front-of-house operational knowledge and floor presence
• A genuine passion for hospitality and developing people
• Proven ability to lead, coach, and motivate a team
• Strong communication, organization, and problem-solving skills
• Understanding of restaurant financials and labor management
• Ability to remain composed and make sound decisions in a high-volume, fast-paced environment
• Flexibility to work evenings, weekends, and holidays based on business needs

Grow With Creole Cuisine

Creole Cuisine Restaurant Concepts is one of the largest family-owned hospitality groups in the New Orleans area, with a diverse portfolio of restaurant concepts and opportunities to grow your career.

Creole Cuisine’s family of New Orleans restaurants, located throughout the French Quarter and beyond, offers guests the opportunity to enjoy one of the most historical, unique locales in the United States. Immerse yourself in our culture while enjoying rich, local flavors in a variety of traditional and contemporary dishes.