Service Manager | Commission Based - Tuttle Click Ford Lincoln

Paycom; Irvine, Northern (CA, KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical and Dental insurance

Life Insurance

401(k) plan with company match

Paid Time Off

Job summary

Tuttle-Click Ford Lincoln in Irvine, CA is seeking an experienced Service Manager to lead our service department, drive profitability, and deliver top-tier customer experiences in a fast-paced dealership setting.

Candidate should have proven leadership, strong communication, and a track record in fixed ops. Competitive pay with incentives and comprehensive benefits accompany this role.

Qualifications

• Experience leading automotive service teams in a dealership environment.
• Strong communication and customer-service skills.
• Ability to manage budgets, profitability, and performance metrics.

Responsibilities

• Lead, motivate, and develop the service team.
• Drive customer satisfaction and retention through exceptional service.
• Monitor CSI, gross profit, and productivity; improve department metrics.

Skills

Leadership

Customer service

Fixed operations

Dealership management

Tools

DMS software

Job description

# Service Manager | Commission Based - Tuttle Click Ford LincolnTuttle-Click Ford Lincoln - Irvine, CA 92618## OverviewSalary Range$0.01 - $0.01 Base+Commission/yearCategoryService## DescriptionTuttle-Click Ford is seeking an experienced, results-driven **Service Manager** to lead our service department and deliver an exceptional customer experience. This leadership role is responsible for driving service operations, developing team members, increasing profitability, and ensuring the highest standards of customer satisfaction.If you are a strong leader who thrives in a fast-paced dealership environment and has a passion for coaching teams, improving processes, and achieving results, we want to hear from you.**Why Work at Tuttle-Click Ford?**At Tuttle-Click Ford, we believe our success starts with our people. We are committed to creating an environment where talented professionals can build rewarding careers while making a meaningful impact.**What Sets Us Apart:*** Established and respected automotive group with a strong reputation* Supportive leadership team focused on employee growth and development* Opportunities for advancement within the Tuttle-Click Automotive Group* Team-oriented culture that values integrity, accountability, and excellence* Competitive compensation with performance-based incentives* Commitment to delivering an outstanding customer experience***Service Manager Job Responsibilities***As Service Manager, you will be responsible for the overall leadership and performance of the service department, including customer satisfaction, employee development, operational efficiency, and profitability.* Lead, motivate, and develop a high-performing service team* Drive customer satisfaction and retention through exceptional service experiences* Monitor and improve department performance metrics, including CSI, sales, gross profit, and productivity* Foster a positive culture focused on teamwork, accountability, and continuous improvement* Partner with Parts, Sales, and Fixed Operations teams to achieve dealership goals* Resolve customer concerns professionally and effectively* Ensure compliance with manufacturer standards, warranty requirements, and dealership policies* Manage workflow, scheduling, and department efficiency to maximize productivity* Develop and execute strategies that increase revenue and profitability***Service Manager Benefits and Compensation***The Service Manager position is paid on a **pay scale** that may include one or more of the following compensation elements: * **Annual compensation,** which varies based on experience between $120,000 to $150,000* **Bonus compensation** may be earned based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.Actual compensation within this range will be determined by job‐related factors such as experience, qualifications, performance, and business needs. Commission compensation is not guaranteed. I**n addition to competitive pay, our benefits are designed to support you and your family*** Employer‐subsidized Medical and Dental insurance* Company‐paid Life Insurance and Employee Assistance Program* Optional benefits include Long‐Term Disability, Accident, Critical Illness, and supplemental life insurance* 401(k) plan with company match* Paid Time Off that begins accruing from Day 1* Employee discounts on parts, service, and vehicle purchases for you and your family## Qualifications***Service Manager Qualifications**** Previous Service Manager experience in an automotive dealership preferred* Strong understanding of dealership service operations and fixed operations management* Proven ability to lead, motivate, and develop high-performing teams , experience in Reynolds preferred* Experience managing budgets, profitability, and departmental performance metrics* Exceptional communication, leadership, and customer service skills* Strong organizational and problem-solving abilities* Proficiency with dealership management systems and service software* Valid driver's license and acceptable driving record*Corporate Hiring Requirements: Must be at least 18 years of age and able to pass a background check and drug screening.*Turn your passion for cars and customer service into a rewarding career. **Apply today and drive your future forward with Tuttle-Click Ford Lincoln.**