Service Manager - Climate Control

Construction Association of Michigan; Kentucky; On-site; USD 56,304 - 66,861; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Life and travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Job summary

Sunbelt Rentals is hiring a Service Manager to champion safety in the Service Department and ensure OSHA/ANSI compliance. You will lead safety initiatives, manage assets and inventories, and coach technicians to deliver high-quality service while meeting customer needs.

You will direct servicing operations, coordinate with branch leadership, and drive fleet readiness, scheduling, and cost control to support both customers and the business.

Qualifications

• Valid driver’s license.
• Extensive repair and maintenance experience with self-propelled platforms and lifts.
• HVAC Certification.
• OSHA 10 Certification.
• Knowledge of work planning, scheduling and supervisory activities.
• Strong understanding of equipment safety requirements.
• Experience with inventory management and reporting.

Responsibilities

• Apply Sunbelt safety culture at the branch, on job sites, and with all team members.
• Assist in staffing the branch service team to support the business.
• Plan training and development of the service team.
• Prepare weekly work schedules and on-call schedules to support customers, operations, and service calls.
• Monitor work schedules and overtime hours / cost.
• Manage repair and maintenance of company-owned gear and equipment.
• Lead and manage fleet readiness and fleet management.
• Create, update, and bill work orders.
• File warranty claims and monitor safety bulletins and claims.

Skills

Safety culture

Leadership

Staffing

Training

Planning

Communication

Education

HVAC Certification

OSHA 10 Certification

Tools

Inventory management software

Computer literacy

Job description

Overview

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. We offer pumps, scaffolding, and general construction tools, with a vast fleet and a friendly, knowledgeable staff. Our employees are our greatest asset, and we invest in ongoing training and competitive benefits.

As a highly successful national company, we continuously seek talented individuals to support growth. If you are interested in pursuing a rewarding career, review our opportunities.

Job Description Summary

Position Objective: As a Service Manager, you will champion the Sunbelt Safety Culture in the Service Department, ensuring compliance with OSHA/ANSI, Federal, State, and local laws, and with Sunbelt Safety Department policies. You will promote the CC Branch Family Culture and help lead the Service Department in Safety initiatives, including Power Up, Take 10, proactive events, safety metrics, truck and trailer safety (DOT), and Weekly Power Up Talk / Engagement Wednesday. You will direct the servicing of company equipment in a safe, timely, and effective manner, manage assets and inventories across various systems and paperwork, and train and develop technicians to create a safe, high-quality, efficient department that meets customer and company needs.

Responsibilities

Safety and People

• Apply and execute the Sunbelt safety culture at the branch, on job sites, and with all team members
• Assist in staffing the branch service team to support the business
• Work with leadership and regional technicians to plan training and development of the service team
• Prepare weekly work schedules and on-call schedules to support customers, operations, and service calls
• Monitor work schedules and overtime hours / cost

Branch Operational Standards

• Manage the repair and maintenance of company-owned gear and equipment (Ready to Rent, Returned, Down)
• Evaluate equipment after repairs, maintenance, or safety checks
• Lead and manage fleet readiness and fleet management
• Review and verify equipment status documents before and after rental; perform quality control checks
• Order parts to maintain adequate supplies; manage parts and supply inventory
• Work with equipment vendors to understand maintenance requirements for new equipment
• Handle customer complaints regarding equipment condition or operation
• Manage and monitor IRR repair cost and budget compliance
• Update, maintain, and organize equipment service records
• Create, update, close, and bill work orders
• File warranty claims in a timely fashion
• Follow up on all TSB bulletins for claims and billing
• Commission new equipment
• Manage and monitor fleet impairment and disposals monthly
• Manage the disposal of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge)

Reporting Management and Understanding

• Maintain equipment service and fleet status records
• Open work order reports, warranty claim summaries, inventory management, parts & merchandise detail reporting, financial and historical trending, service department financial summary
• Review JSS and Job / project folders with branch manager and sales team
• Review contracts
• Coordinate with the sales team, customers, and PoSB on delivery / setup
• Verify labor hours and billing
• Set up supplies, vendors, and materials
• Review job / project folders with BM and team on daily, weekly, monthly cadence
• Visit job / project sites to support and provide customer service and build relationships
• Perform other duties as assigned by the manager

Qualifications

Education & Experience:

• Valid driver’s license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• HVAC Certification
• OSHA 10 Certification
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy and reporting experience
• Inventory management experience
• Ability to train others in a safe and positive manner
• Experience with organizing presentations and delivering information to individuals and groups

Base Pay Range: $56,304.00 - 66,861.00

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Life and travel insurance, and flexible spending
• Tution Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date.

Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies: 12-25 vacation days (depending on years of service), 5 sick days, 6 holidays, 2 half-day holidays, 2 floating holidays, 1 inclusion day, 1 volunteer day.

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.