Service Manager - Climate Control

Sunbelt Rentals, Inc.

Plain City (OH)

On-site

USD 56,304 - 66,861

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Insurance (accident, life, travel)

Tuition reimbursement options

Employee Assistance Program (EAP)

Length of Service Awards

Job summary

Sunbelt Rentals, Inc. is seeking an experienced Service Manager to champion safety in the Service Department and lead a team of technicians toward safe, high-quality work. The role focuses on fleet readiness, work order management, and collaboration with sales for timely customer service.

The position requires HVAC and OSHA certifications, strong planning, and supervision skills. It offers competitive base pay and a comprehensive benefits package in a fast-paced environment.

Qualifications

Valid driver’s license and clean driving record.
Extensive repair/maintenance experience on self-propelled platforms and lifts.
HVAC certification and OSHA 10 certification.
Strong planning, scheduling, and supervisory skills.
Proficient computer literacy and reporting capabilities.
Experience with inventory management and parts ordering.
Ability to train staff and deliver safety-focused instruction.
Excellent communication for team and customer interaction.

Responsibilities

Apply Sunbelt safety culture at the branch and on job sites.
Staff the service team and coordinate training and development.
Prepare weekly work and on-call schedules.
Monitor overtime hours and costs.
Manage repair and maintenance of equipment; ensure readiness.
Maintain service records, warranties, reports and billing as needed.
Coordinate with sales and customers on delivery and setup.

Skills

Driver's license

HVAC certification

OSHA 10

Planning & scheduling

Computer literacy

Reporting experience

Inventory management

Train others

Presentations

Job description

Job Description Summary

Position Objective:

As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best practices established by OSHA/ANSI, Federal, State, and local laws, and all policies put forth from the Sunbelt Safety Department and Climate Control Leadership. The Service Manager will promote and embrace the CC Branch Family Culture. The Service Manager, you will help lead the Service Department Team in all aspects of Safety to include Power Up, Take 10, Proactive Events, Safety Metrics, Truck and Trailer safety compliance (DOT) and Weekly Power Up Talk / Engagement Wednesday. You will direct the servicing of company equipment in a safe, timely and effective manner. You will manage company assets and inventories of parts and merchandise various computer systems, digital apps, and paperwork as prescribed by the company. You will train and develop a staff of technicians with varying skillsets and hone your team into an efficient department that produces a safe and friendly atmosphere, high quality work, in an organized and efficient process that meets the needs of the customers and the company.

Position Responsibilities

Safety and People

Apply and execute the Sunbelt safety culture at the branch, on job sites and with all team members
Assist in staffing branch with service team members to support business
Work with leadership and region technician to set up training and development of service team
Prepare weekly work schedules and on call schedules to support customers, operations, service calls
Monitor work schedules and overtime hours / cost

Branch Operational Standards

Manage the repair and maintenance of company owned gear and equipment (Ready to Rent, Returned, Down)
Evaluate all equipment after repairs, maintenance or safety checks
Lead and manage the team on fleet readiness, and fleet management
Review and verify equipment status documents before and after rental and perform quality control checks
Order parts to maintain adequate supplies
Manage parts and supply inventory
Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory
Handle customer complaints regarding equipment condition or operation
Manage and monitor IRR repair cost and budget compliance
Update, maintain and keep organized equipment service records
Create, update, close and bill work orders
File warranty claims in a timely fashion
Follow up on all TSB bulletins for claims and billing
Commission new equipment
Manage and monitor fleet impairment and disposals monthly
Manage the disposal of solid and hazardous material waste (Batteries, used oil & filters, antifreeze, wash sludge)

Reporting Management and Understanding

Maintain equipment service and fleet status records
Open work order reports - warranty claim summary report - inventory management - parts & merchandise detail reporting - financial and historical trending - service department financial summary
Review, verify JSS and Job / project folder with branch manager and sales team
Review contracts
Coordinate with the sales team, customer and PoSB on delivery / set up
Verify labor hours and billing
Set up supplies, vendors and materials
Review job / project folders with BM and team on daily, weekly, monthly cadence
Visit job / project sites to support and provide customer service and build relationships
Perform other duties as assigned by the manager

Position Requirements / Qualifications

Valid driver’s license
Extensive experience in the repair and maintenance of self-propelled platforms and lifts
HVAC Certification
OSHA 10 Certification
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience
Ability to train others in a safe and positive manner
Experience with organizing presentations and delivering information to individuals and groups

Pay Range

Base Pay Range: $56,304.00 - $66,861.00

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Benefits Package