Service Coordinator

Wiese USA; Jackson (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Restaurant-like benefits? nope

Job summary

Wiese USA, your local Caterpillar Lift Truck Dealer, is seeking an exceptionally organized, self-motivated Service Coordinator to join our Jackson, TN dealership. You will coordinate service calls, prepare and close work orders, dispatch crews, and maintain records to ensure timely, accurate service delivery.

You will work with Sales and Rental departments, prepare proposals, arrange travel, and use EBS software to optimize costs while promoting our safety standards and customer‑focused approach.

Qualifications

• Must possess strong problem solving and organizational abilities with attention to detail.
• Excellent communication, both written and verbal, and ability to coordinate with multiple departments.
• Proficient in MS Office and able to quickly learn new software as needed.
• Analytical thinker with ability to manage multiple projects and budgets.

Responsibilities

• Establish professional relationships to create a world class customer service experience with every customer.
• Accurately prepares and closes work orders for service crew and ensures their timely processing.
• Schedules service call and dispatches service crew.
• Keeps records of service calls and work orders.
• Effectively uses EBS software for optimal performance and cost/time management.
• Review for accuracy and mail all customer and vendor invoices.
• Routing customer telephone calls.
• Organize and maintain work order & customer file system, and files correspondence and other records.
• Coordinate with Sales and Rental Departments.
• Prepare proposals/quotes for customers.
• Assist managers in coordinating schedule and makes appointments.
• Arrange and coordinate all travel arrangements.
• Conduct research, compile and prepare reports for branch management.

Skills

Problem solving

Strategic thinking

Adaptability

Initiative

Innovation

Dependability

Interpersonal skills

Customer service orientation

Organizational skills

Cost consciousness

Teamwork

Analytical skills

Technical skills

Project management

Change management

MS Office proficiency

Communication skills

Time management

Learning new software

Prioritization

Tools

EBS software

Job description

Wiese USA, your local Caterpillar Lift Truck Dealer, has provided the highest quality products and outstanding customer service for over 80 years. We hire individuals who share our values and are committed to treating each customer with the finest possible service and attentiveness. We are currently seeking an exceptionally organized, self‑motivated candidate to take the role of Service Coordinator in our local dealership.

All Wiese team members are responsible for promoting our vision, cultural, values, and safety guidelines while supporting all that has made Wiese a leader in the material handling equipment and service industry. Making sure our team members go home healthy every day is our greatest priority.

Essential Duties And Responsibilities

• Establish professional relationships to create a world class customer service experience with every customer.
• Accurately prepares and closes work orders for service crew and ensures their timely processing.
• Schedules service call and dispatches service crew.
• Keeps records of service calls and work orders.
• Effectively uses EBS software for optimal performance and cost/time management.
• Review for accuracy and mail all customer and vendor invoices.
• Routing customer telephone calls.
• Organize and maintain work order & customer file system, and files correspondence and other records.
• Coordinate with Sales and Rental Departments.
• Prepare proposals/quotes for customers.
• Assist managers in coordinating schedule and makes appointments.
• Arrange and coordinate all travel arrangements.
• Conduct research, compile and prepare reports for branch management.

Competencies

• Great problem solving and strategic thinking abilities, adaptability, initiative, innovation, dependability, interpersonal skills, orientation to customer service, willingness to provide organizational support, and display close attention to detail.
• Good oral and written communication skills.
• Above average MS Office skills.
• Ability to quickly learn new software.
• An individual should demonstrate analytical and technical skills.
• Strong project and change management skills, along with an orientation to teamwork, keen business acumen, and good cost consciousness are all required traits.
• Handle multiple projects simultaneously.
• Must have the ability to prioritize and organize assignments.