Service Director San Jose

Del Grande Dealer Group; San Jose (CA); On-site; USD 84,000 - 240,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k with company match

Employee Assistance Program

Exclusive Employee Vehicle Purchase Program

Job summary

A leading automotive group in the Bay Area is seeking a Service Manager to guide their service organization and ensure excellent customer experiences. The ideal candidate will have over 5 years of experience in a similar role, a strong focus on customer service, and a clean driving record. This position offers a competitive salary range of $84,000-$240,000 annually, alongside industry-leading benefits, including a comprehensive healthcare package and career development opportunities.

Qualifications

• 5+ years of experience as a Service Manager.
• Strong focus on providing excellent customer service.
• Clean driving record & valid driver's license.

Responsibilities

• Guide and mentor the service organization.
• Implement strategies to meet department objectives.
• Ensure a great guest experience.
• Maintain customer follow up system.
• Hire and supervise service department personnel.

Skills

Excellent customer service

Mentorship and leadership

Team collaboration

Education

High school diploma or higher

Job description

Overview

The Del Grande Dealer Group is searching for talented professionals to join their team. DGDG’s vision for success is driven by our unique culture and cutting-edge technology. We look for service professionals who strive to provide 100% guest satisfaction and benefit from top-notch training to ensure your success.

Responsibilities

• Guide, lead and mentor the service organization to maximize their personal potential
• Implement strategies and processes to meet the department objectives
• Ensure a great guest experience
• Develop relationships with every team member
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, including an annual operating budget and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 5 years of experience as a Service Manager
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license, DMV check required
• Driven personality, eager to improve and able to work within and support internal teams

Compensation

Salary: $84,000-$240,000/annually. Pay is based on applicable experience and skills.

Industry Leading Benefits

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 15 consecutive years and a Top Workplace USA in 2020. Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart. “Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• www.dgdg.com/privacy-policy/