Service Manager at Capitol GMC

Capitol GMC; San Jose (CA); On-site; USD 84,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Telemedicine & mental health resources

Employee Vehicle Purchase Program

3-Year Service Maintenance Package

Job summary

Del Grande Dealer Group (DGDG) in San Jose is seeking a Service Manager to lead our service department and deliver world-class customer service. You will guide a team of automotive professionals, drive department performance, and ensure OEM compliance while maintaining guest satisfaction.

The role requires a minimum of 5 years in a Service Manager position, a focus on guest experience, and a clean driving record with a valid license. A competitive salary and industry-leading benefits are offered.

Qualifications

• Minimum 5 years of experience as a Service Manager.
• Strong focus on providing excellent customer service.
• DMV check required.
• Clean driving record and valid driver's license.

Responsibilities

• Guide, lead and mentor the service organization to maximize potential.
• Implement strategies and processes to meet department objectives.
• Ensure a great guest experience and satisfaction.
• Develop relationships with team members and guests to foster loyalty.
• Maintain a service follow-up system to promote repeat and referral business.
• Hire and supervise service department personnel and monitor performance.
• Set department goals, budgets and marketing plans to grow new business.
• Maintain a high CSI by addressing customer concerns promptly.

Skills

Customer service

Leadership

Team coaching

Education

High school diploma or higher

Job description

Are you looking for an exciting career with one of the top GMC dealers in Northern California? DGDG’s vision for success is driven by our unique culture and innovative technology. To make our vision real, we look for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There is a reason Capitol GMC has been recognized by General Motors as a “Mark of Excellence” dealer two years in a row.
As a Service Manager, you will lead our talented team of automotive professionals providing world class customer service to our guests. This position is responsible for the overall performance of the department by: instilling the DGDG Core Values, growing the team, caring for guests and meeting OEM requirements.

What you'll be working on:

• Guide, lead and mentor the service organization to maximize their personal potential
• Implement strategies and processes to meet the department objectives
• Ensure a great guest experience
• Develop relationships with every team member
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

What you need to bring to the table:

• A minimum of 5 years of experience as a Service Manager
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams
• DMV Check required

Salary: $84,000-$240,000/annually

• Pay is based on applicable experience and skills.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class\" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

“Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• www.dgdg.com/privacy-policy/