Service Manager (58750)

Paycom - ATS; Mansfield (TX); On-site; USD 92,000 - 105,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) retirement plan with up to 4% %

Paid holidays & PTO

Company-provided service truck

Career advancement opportunities

Employee referral bonus

Boot program - boots after 90 days

Vehicle loyalty program

Job summary

Industrial Refrigeration Pros (Vertex) is seeking an Industrial Refrigeration Service Manager in Mansfield, TX. You will lead a team of technicians, manage customer relationships, and drive safe, efficient service delivery for ammonia, CO2, and Freon systems.

The ideal candidate has 7+ years in industrial refrigeration with supervisory experience, strong leadership, and proficiency in service management software and MS Office. OSHA/EPA compliance and safety excellence are required.

Qualifications

• 7+ years in industrial refrigeration with supervisory or management experience.
• Experience with ammonia and Freon-based systems.
• RETA certification strongly preferred; EPA Universal Certification required.
• Proven leadership and strong customer service, communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Supervise, train, and mentor service technicians and staff.
• Oversee installation, maintenance, and repair of industrial refrigeration systems.
• Maintain adherence to preventive maintenance schedules and emergency service protocols.
• Review and approve service reports, work orders, and job costing.
• Assist in budgeting, forecasting, and financial reporting for the service department.

Skills

Leadership

Team management

Industrial refrigeration

Ammonia & Freon systems

Customer service

Safety compliance

Communication

Service management software

MS Office

Education

RETA certification preferred; EPA Universal Certification required

Tools

Service management software

Microsoft Office Suite

Job description

Job Title and Details

Industrial Refrigeration Service Manager

Location: Mansfield, TX 76063

Position Type: Full Time

Salary Range: $67.00 - $76.00

Travel Percentage: Up to 25%

Job Shift: Day

Company: Industrial Refrigeration Pros (Vertex)

Position Summary

We are looking for a knowledgeable and motivated Industrial Refrigeration Service Manager to lead our service operations. This role oversees a team of technicians, manages customer relationships, ensures safety and compliance, and drives operational efficiency. The ideal candidate will have extensive experience in industrial refrigeration (ammonia, CO2, and Freon systems), strong leadership skills, and a proven track record in service management.

Key Responsibilities

Leadership & Team Management

• Supervise, train, and mentor service technicians and support staff
• Schedule and assign work orders, ensuring timely and efficient service delivery
• Conduct performance evaluations and support employee development

Service Operations

• Oversee installation, maintenance, and repair of industrial refrigeration systems
• Ensure adherence to preventive maintenance schedules and emergency service protocols
• Review and approve service reports, work orders, and job costing
• Maintain proper inventory and procurement of parts, tools, and safety equipment

Customer Relations

• Act as the primary point of contact for clients regarding service issues
• Build and maintain long-term customer relationships by delivering high-quality service
• Address escalated concerns and ensure customer satisfaction

Compliance & Safety

• Ensure all service work complies with OSHA, EPA, IIAR, RETA, and local regulations
• Promote a culture of safety and enforce company safety policies
• Stay current on industry codes, standards, and refrigerant regulations

Business & Financial Management

• Assist in budgeting, forecasting, and financial reporting for the service department
• Monitor KPIs, service revenues, and profitability
• Support sales efforts by identifying new service opportunities and preparing quotes for new and existing customers

Qualifications

• 7+ years of industrial refrigeration experience, with at least 3 years in a supervisory or management role
• Strong technical expertise in ammonia and Freon-based refrigeration systems
• RETA certification strongly preferred; EPA Universal Certification required
• Proven leadership and team management skills
• Excellent customer service, communication, and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficient in service management software and Microsoft Office Suite

Preferred Experience

• CO2 refrigeration systems
• PSM / RMP regulated facilities
• Industrial refrigeration construction and installation
• Budget ownership for a service department or branch

Physical Requirements

• Ability to visit job sites, including cold storage facilities and mechanical rooms
• May require occasional lifting (up to 50 lbs) and work in confined spaces

Benefits

• Medical, dental & vision insurance and supplemental plans
• 401(k) retirement plan - eligibility within 90 days, with up to a 4% company match
• Company-paid life and accidental death & dismemberment (AD&D) insurance, and long-term disability
• Paid holidays & PTO
• Competitive hourly compensation
• Overtime opportunities for service technicians
• Company-provided service truck/vehicle for eligible positions
• Career advancement paths
• Employee referral bonus
• Boot program - $150 voucher after 90 days of employment, with replacement boots every two years
• Vehicle loyalty program - qualified employees can receive a truck (equivalent to a 5-year-old F-150) after 5 years of employment, or $10,000

About IR Pros

IR Pros (Industrial Refrigeration Pros) is focused on building a strong network of industrial refrigeration professionals who understand the specialized needs of our customers.

Our technicians support industrial refrigeration systems in facilities including:

• Cold storage
• Food and beverage processing
• Refrigerated warehousing
• Manufacturing
• Distribution centers
• Other industrial facilities

We value technicians who take pride in their craft, prioritize safety, support their teammates, provide excellent customer service, and want to continue developing their industrial refrigeration expertise.

If you have hands-on experience working with industrial ammonia refrigeration systems and are looking for your next opportunity, we would like to hear from you.